Resident Involvement Officer

Co-ordinate, facilitate and deliver resident involvement activities for the region including support of resident-led scrutiny of services

Client Details

The organisation is a respected entity within the not-for-profit sector, known for its focus on community development and housing services. As a medium-sized organisation, it is committed to delivering impactful projects in the construction and housing space.

Description

· Lead on engagement and joint working with regional and other customer-focussed teams to enable engagement of residents at a local level and act as the primary point of contact

· Lead on local involvement opportunities for residents and ensure ownership of all enquiries from residents about resident involvement opportunities, training, funding and events

· Maintain accurate data for involved residents, leading on regular reporting as required and in line with agreed KPIs

· Actively contribute to the development of a range of resident involvement opportunities leading on the use of online tools and digital techniques to ensure that customers have a choice of channels for their involvement

· Drive forward the digital resident involvement agenda in line with the agreed strategy

· Manage funding allocation to local groups ensuring all monitoring and auditing requirements are met

· Maintain an ongoing understanding of the sector's regulatory framework to support customers and colleagues in their engagement activities

· Support evidence gathering and verification of regional compliance with the regulatory framework

· Assist with the organising and delivery of resident engagement days, partnership days and conferences

· Lead on collation of data and pro-active research to ensure the RSC (Resident Scrutiny Committee) is able to fully scrutinise their agreed annual review subject

· Lead on the set up and support for SIGs (Service Improvement Groups) and T&F (Task & Finish) Groups and own all follow up actions

Profile

· Highly effective communication skills - verbal, written and presentation

· Excellent people skills and an ability to engage with and support those who are not confident in being part of customer-based involvement groups and/or structures

· Good analytical skills with the ability to understand and translate performance data into 'easy to understand' format

· Excellent team player with an ability to work across different teams and at different levels

· Excellent organisational skills and an ability to work on own initiative

· Good level of general education with excellent written and verbal skills

· Good level of IT skills including Word, Excel and PowerPoint

· Flexible hours to facilitate non-standard meeting arrangements

· The ability to travel the region as required

Job Offer

• Hourly pay rate of £21.37.
• Temporary position offering flexibility and valuable experience in the not-for-profit sector.
• Opportunity to make a positive impact on the local community in Plymouth.
• Work within a supportive and professional team environment.

Desired Skills and Experience
· Highly effective communication skills - verbal, written and presentation

· Excellent people skills and an ability to engage with and support those who are not confident in being part of customer-based involvement groups and/or structures

· Good analytical skills with the ability to understand and translate performance data into 'easy to understand' format

· Excellent team player with an ability to work across different teams and at different levels

· Excellent organisational skills and an ability to work on own initiative

· Good level of general education with excellent written and verbal skills

· Good level of IT skills including Word, Excel and PowerPoint

· Flexible hours to facilitate non-standard meeting arrangements

· The ability to travel the region as required