Resident Involvement Officer

4 days ago


Plymouth, United Kingdom Michael Page Full time

Co-ordinate, facilitate and deliver resident involvement activities for the region including support of resident-led scrutiny of services Client Details The organisation is a respected entity within the not-for-profit sector, known for its focus on community development and housing services. As a medium-sized organisation, it is committed to delivering impactful projects in the construction and housing space. Description · Lead on engagement and joint working with regional and other customer-focussed teams to enable engagement of residents at a local level and act as the primary point of contact · Lead on local involvement opportunities for residents and ensure ownership of all enquiries from residents about resident involvement opportunities, training, funding and events · Maintain accurate data for involved residents, leading on regular reporting as required and in line with agreed KPIs · Actively contribute to the development of a range of resident involvement opportunities leading on the use of online tools and digital techniques to ensure that customers have a choice of channels for their involvement · Drive forward the digital resident involvement agenda in line with the agreed strategy · Manage funding allocation to local groups ensuring all monitoring and auditing requirements are met · Maintain an ongoing understanding of the sector's regulatory framework to ...



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