Studio Support Trainer

1 day ago

City Of London, United Kingdom FACEGYM Full time

Studio Support Trainer (Beauty Therapist) UKWe are looking for a versatile and highly adaptable Studio Support Trainer to take on a newly created role that blends hands-on facial training with operational studio support.Position: Studio Support TrainerReporting To: Studio ManagerLocations: Across all 6 London studio locationsSalary: £18/hour + commission on service & product salesAvailability: Must be available to work across weekdays and weekendsOur Company, FACEGYM, is the first of its kind and a unique facial fitness experience. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face.Job SummaryWe are looking for a Studio Support Trainer to ensure seamless studio operations, supporting multiple locations by stepping in as a Studio Lead when managers are absent and stepping in to deliver exceptional facial workouts when required.Key ResponsibilitiesEnsure the smooth execution of studio operations, including front-of-house duties.Maintain studio cleanliness and readiness.Handle bookings, cancellations, and client intake.Own the self-check in and self-check out customer experience execution.Support trainers in driving sales and rebooking efforts.Address customer concerns professionally.Manage opening and closing duties as a key holder.Monitor stock level checks as needed and end-of-day studio reporting.Trainer ResponsibilitiesDeliver expert facial workouts aligned with FACEGYM protocols.Build strong client relationships to increase retention and rebooking rates.Educate customers on skincare, products, and treatments.Uphold hygiene, health & safety standards.Stay updated on the latest FACEGYM techniques and product innovations.Operate efficiently within the Zenoti booking system.Represent the brand professionally at all times.Handle bookings, cancellations, and client intake forms.Person Specification:NVQ Level 3 Beauty Therapy qualification or equivalent.Must be flexible and available to work on weekends.Previous experience in beauty therapy, spa, or retail.Exceptional customer service skills.Confident communicator with experience in an online booking system.A team player with strong interpersonal skills.Flexible availability, including weekdays, weekends, and evenings.Comfortable working across all six London locations as required.Our Brand Values:Teamwork, Adaptability, Ownership, RespectThe Perks:Generous commission on retail sales.Exclusive Discounts: Enjoy personal, friends, and family discounts on our services.Product Perks: Get 50% off FACEGYM products.Supportive Resources: Access our free and confidential employee assistance program.We are an equal opportunities employer and welcome applications from all qualified candidates. #J-18808-Ljbffr

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