Help Desk Operative
1 week ago
Help Desk Operative / CBRE CBRE Global Workplace Solutions is recruiting a Helpdesk Coordinator to join the team located in Leeds. As a Helpdesk Coordinator you will be responsible for providing exceptional customer service and business support to contribute to the continued growth and success of the business. Responsibilities Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls and emails for the business in a timely fashion. Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Maintain communication throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment. Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. When required, review Subcontractor performance and feedback through appropriate systems (e.g., Ariba) with assistance from Contract Support. Actively identify and implement innovation across the contract to enhance performance and meet client expectations. Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in relevant training courses. Assist with monthly customer report alongside Contract Support. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analyze and comprehend reports relating to CAFM system. Update client specific metrics/forecasting model monthly in absence of Contract Support. Log hazards and customer feedback on the QHSE Management Portal. Perform any other duties or responsibilities requested by the CM or Management Team. Understand procedures and processes and operate them to the required standard e.g., obtaining supplier quotes, uploading onto internal system for client approval, arranging agency cover & submitting hours on portal, updating CBRE Performance Portal as required. Person Specification Organised – works in a structured way, plans ahead to prioritise workload. Logical – works in a clear and consistent manner. Attention to detail – thoroughness with high accuracy. Assertiveness – confident in articulating point of view to others. Persistence – follows through to resolution. Customer and team focus – puts customer and team needs first; considers impact of actions. Additional Information Seniority level: Entry levelEmployment type: Full‑timeJob function: Information TechnologyService line: GWS Segment #J-18808-Ljbffr
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IT Help Desk Technician
4 days ago
Leeds, United Kingdom Marmion Full time**IT Help Desk Technician** - **Based in Leeds**: - **£23,000 - £28,000 pa, dependent on experience**: - **Training and Development Opportunities**: - **Excellent Additional Benefits**: - **Driving Licence Required** **THE OPPORTUNITY** We are searching for a motivated and customer focused IT Technician who is committed to their own personal...
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Facilities Help Desk
2 days ago
Leeds, United Kingdom Pertemps SSDC - DDT Full time**Facilities Helpdesk** **Hybrid working - 6-month contract** **Facilities Helpdesk Job Summary** We have an exciting opportunity to work as aHelpdesk Agent with a global organisation that has over 250 offices across the UK.This is a varied role that will be challenging, but no day will ever be the same! **Facilities Helpdesk Job Role** As a Helpdesk agent,...
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Help Desk Agent
2 days ago
Leeds, United Kingdom Pertemps SSDC - DDT Full time**Helpdesk Agent** **Hybrid working - 6-month contract** **Helpdesk Agent Job Summary** We have an exciting opportunity to work as a Helpdesk Agent with a global organisation that has over 250 offices across the UK.This is a varied role that will be challenging, but no day will ever be the same! **Helpdesk Agent Job Role** As a Helpdesk agent, you will be...
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Help Desk Advisor
1 week ago
Leeds, United Kingdom Royal Mail Group Full time**Job reference number** **318395** Salary £23,400, 6% bonus potential, 22.5 days annual leave plus bank holidays Full time, 37.5 hours per week, Permanent Leeds Mail Centre, Leodis Way, Leeds, LS10 1AZ We are looking for an experienced Help Desk Advisor on a full-time basis to provide support to the Royal Mail facilities management help line based at...
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Facilities Help Desk Administrator
2 weeks ago
Leeds, Leeds, United Kingdom Multitask Personnel Full time £17,000 - £18,000 per yearJob Description We are working with a reputable company who are going through exciting times as they push and grow their business within the construction industry from excavation and ground works to new builds, development and refurbishment. We are working closely with them to recruit a Facilities Help Desk Administrator to work within their facilities team...
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Help Desk Operator
6 days ago
Leeds, United Kingdom CBRE GWS Full time**Job description** **Job Title**:HELPDESK OPERATOR** **Reports To**:Helpdesk Lead **Location**:Leeds Gateway **Job Purpose**: Ensure a prompt, professional and efficient customer service. Accurately record service requests and proactively escalate issues to the operational support team. - Full time (40 hours) working 5 days over 7 to include one weekend...
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Help Desk Operative
2 weeks ago
Leeds, United Kingdom CBRE Local UK Full timeCompany Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48...
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Help Desk Operative
2 weeks ago
Leeds, United Kingdom CBRE Local UK Full timeJob DescriptionCompany Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate...
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Leeds, United Kingdom Interface Recruitment UK Full timeAn established industry player is seeking a dynamic IT Help Desk Manager to lead a global team and ensure exceptional technical support delivery. This role involves managing daily operations, developing IT processes, and fostering positive relationships with stakeholders. You will play a crucial role in maintaining high service standards while innovating...
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Help Desk Administrator
1 week ago
Leeds, Leeds, United Kingdom Jo Holdsworth Recruitment Ltd. Full time £25,000 - £40,000 per yearAre you an experienced Financial Services Administrator, Customer Service professional, or Helpdesk/Ticketing specialist looking to step up?I'm partnered with a highly respected, fast-growing financial services company in Leeds looking to expand their team on a full time, permanent basis.This is a fantastic opportunity to join a supportive, forward-thinking...
