Technical Account Manager

Technical Account Manager (TAM), United Kingdom TetraScience is the Scientific Data and AI Cloud company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, and delivering next generation lab data management solutions, scientific use cases, and AI-enabled outcomes. Overview Providing a strategic technical partnership with customers, you will bridge the gap between business objectives and technical execution. You will be the primary technical leader for scientific end-users to design, architect, and deliver highly impactful solutions to pharmaceutical and biotech customers. You will work to understand scientists\' and R&D IT analysts\' needs, analyze their data environment, assist in the design and implementation of our solutions, and enable customers to achieve faster ROI, reduced risk, smoother scaling, accelerated product adoption, and long-term project success. Responsibilities Primary technical point of contact across strategic accounts Lifecycle engagement & adoption acceleration from presales to delivery Technical health & risk management Strategic planning and stakeholder management across sales, product management and engineering teams Sales enablement & growth support Deep and wide technical and science senior relationships Deeply understand customer scientific data and AI architecture & goals Provide proactive, prescriptive technical guidance Act as a trusted advisor aligned to customer outcomes Drive adoption & success plan execution Conduct regular technical reviews Identify risks & recommend optimizations Lead technical strategy for expansions Support POCs & co-innovation Manage resolution for escalated issues Accelerate time to value Improve stability & uptime Strategic roadmap alignment Prioritized support & faster resolutions Higher ROI through continuous optimization Support growth through hands on sessions and enablement presentations Showcase tailored demonstrations to prospects, to both small and large audiences Solution Mapping: Map business requirements to technical solutions ROI Calculation: Determine potential return on investment for proposed solutions Relationship building: Cultivate relationships with clients, sales teams, and technical teams Working with science and technology partners such as Databricks and Google Negotiation skills: Collaborate with clients and sales teams to reach beneficial agreements Product knowledge: Develop a deep understanding of the company\'s product or service offerings Demo development: Design and showcase tailored demonstrations to prospects Proposal writing: Contribute to RFPs/RFIs with detailed technical specifications and solutions Timeline management: Ensure projects are kept on track and within scope Stakeholder management: Coordinate with various stakeholders to ensure smooth presales activities Requirements What You Have Done Scientific background academic and/or 5+ years of professional experience in Life Sciences Senior Technical Architecture experience 5+ years Commercial tech sales support R&D IT or Data & Informatics Data Modeling: Understand logical, physical, and conceptual data models Database Systems: Proficiency in cloud RDBMS (like Snowflake) and NoSQL databases (like Redshift and Databricks) Big Data Technologies: Familiarity with tools like Spark and data warehousing solutions Cloud Platforms: Experience with cloud providers (AWS, and also Azure, Google Cloud) Data Governance and Quality: Understanding of data lineage, metadata management, and data quality processes and tools Analytics and BI Tools: Familiarity with Tableau, Power BI, QlikView, and their backend requirements Benefits Competitive Salary and equity in a fast-growing company Supportive, team-oriented culture of continuous improvement Generous paid time off (PTO) Flexible working arrangements - Remote work We are not currently providing visa sponsorship for this position Seniority level Mid-Senior level Employment type Full-time Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TetraScience by 2x #J-18808-Ljbffr