Technical Account Manager

Be among the first 25 applicants. We are looking for a talented Technical Account Manager to join our growing global team at Sectigo. Job Description The Technical Account Manager (TAM) plays a pivotal role in providing premier support to high‑value enterprise customers, delivering an elevated level of access to Sectigo experts and features. Acting as the single point of contact for issue management, this individual ensures consistent, proactive, and personalized service while collaborating with internal teams to optimize solutions for customer success. Sectigo Premier Support is designed to provide 24/7/365 access to experts, minimizing downtime, maximizing productivity, and driving customer success. This role is critical to achieving Sectigo’s mission of delivering a world‑class customer experience. Position: Full‑time, in‑office, London office, 5 days a week. Individual contributor reporting to Director, Technical Customer Success. Core Functions, Responsibilities, and Expectations Technical Support And Guidance Facilitate timely solutions for technical support problems, ensuring minimal disruption and productivity loss. Collaborate with internal technical teams to proactively monitor and manage customer issues. Troubleshoot and resolve technical problems with a strong understanding of Sectigo’s PKI/Digital Security products, including SSL/TLS, S/MIME, and Certificate Lifecycle Management (CLM). Adhere to support metrics, including SLAs, response times, and resolution times, while meeting and exceeding customer expectations. Customer Relationship Management Provide premier‑quality account management to assigned customers, ensuring they fully receive the benefits of the Premier Support program. Act as the primary point of contact, delivering advanced troubleshooting and maintaining strategic relationships. Build trust by providing consistency, accountability, and visibility tailored to the customer’s business and product needs. Conduct periodic business reviews to discuss technical health, actionable insights, and personalized assessments. Product Expertise Provide product training and technical advice to clients, ensuring they are empowered to use Sectigo solutions effectively. Maintain expertise in Sectigo’s product suite and related technologies, including Microsoft, Cisco, AWS, Citrix, Linux, Apache, RedHat, and Windows operating systems. Demonstrate strong knowledge of networking concepts (TCP/IP, DNS, SMTP, SSH, SSL) and information security products (antivirus, spam filters, email encryption, etc.). Leverage deep technical skills to proactively manage key events and prevent disruptions for customers. Account Management and Growth Manage customer relationships to ensure satisfaction, retention, and long‑term success. Identify opportunities by analyzing customer needs and usage trends. Act as a trusted advisor by providing personalized, data‑driven insights and technical health reviews to achieve customer objectives. Advocate for customers by providing feedback to Sectigo’s engineering and product teams based on customer insights. Additional tasks may be assigned in response to company initiatives and business needs. Qualifications Education Bachelor’s degree in business, information technology, or a related field (or equivalent experience) is strongly preferred. Experience Minimum 3 years of dedicated customer support, account management, or client success experience in a technical or service‑related field. Proven ability to work effectively in team environments and manage cross‑functional communication. Experience in the security industry or with technical support products is a strong asset. Ideal Candidate Profiles, Talents, And Desired Qualifications Account Management Proven ability to build and nurture long‑term customer relationships. Experience in enterprise account management or a similar customer‑facing role. Experience conducting business reviews and delivering customer‑centric solutions. Technical Expertise Familiarity with enterprise‑grade technical environments, including Microsoft products, AWS, Cisco, and Java. Understanding of PKI/Digital Security products. Expertise in operating systems (Linux, Apache, RedHat, Windows) and networking concepts (TCP/IP, DNS, SMTP, etc.). Hands‑on experience troubleshooting server‑level and security product issues. Communication and Problem‑Solving Excellent interpersonal and organizational skills to manage multiple accounts effectively. Strong problem‑solving skills to address technical challenges and provide timely resolutions. Soft Skills Ability to work collaboratively in a team environment and adapt to flexible schedules. Strong relationship‑building, problem‑solving, and customer service skills. Ability to manage multiple accounts and prioritize tasks effectively. Analytical mindset with a proactive approach to identifying and solving issues. Willingness to adjust working hours based on customer needs and business demands. Fluency in English with excellent verbal and written communication skills is critical; additional business‑level proficiency in other languages is a plus. All your information will be kept confidential according to EEO guidelines. Global team. Global reach. Global impact. #J-18808-Ljbffr