B2B Customer Support

1 week ago


City Of London, United Kingdom www.cardandpaymentjobs.com Full time

Overview B2B Customer Support– FinTech Central London - 5 days in the officePermanent position A fast-growing Fintech providing innovative payment solutions is looking for a B2B Customer Support Analyst. As a B2B Customer Support Analyst you will be the first point of contact for customers, providing high-quality support across technical and operational queries. Working closely with tech, compliance, and service management teams, you will play a key role in ensuring a smooth customer experience. If you have a passion for customer service and a keen interest in Fintech, this role offers the perfect platform to grow within a forward-thinking organisation. Responsibilities Act as the first line of support for business and consumer customers, logging and resolving queries Troubleshoot technical issues, escalating to internal teams or third-party providers Collaborate with Tech, Compliance, and Service Management teams to provide effective solutions Maintain accurate records of incidents and resolutions in the ticketing system Assist in monitoring system alerts, escalating critical issues Provide input during product testing and releases, helping to identify and resolve bugs Contribute to service improvement initiatives by sharing insights and feedback Skills & Experience Strong customer service experience, in a helpdesk or technical support role Experience using ticketing systems (e.g., Jira, Zendesk, ServiceNow or similar) Understanding of ITIL principles Excellent communication skills Ability to prioritise tasks and manage workload effectively Experience in payments, financial services Any experience with SQL or API’s would be beneficial #J-18808-Ljbffr



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