Memory Care Manager

Reminiscence Coordinator When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Job Overview The Reminiscence Coordinator is responsible for providing overall leadership and management of the reminiscence neighborhood. Responsibilities include promoting excellence in resident care in accordance with each resident’s Individualized Service Plan (ISP), programming, outreach and support to families, and utilizing the Family Resource Library. The role champions the designated care manager concept, assists in recruiting, hiring, and training team members, and handles staffing, scheduling, timekeeping, recognition, engagement, and performance management. Responsibilities & Qualifications Plan, organize, develop, and lead the overall operation of the reminiscence neighborhood(s) in accordance with federal, state/provincial, and local laws, and Sunrise Senior Living standards. Champion the all-embracing quality delivery of the Resident Centered model. Act as the community champion in reminiscence programming and activities. Partner with the Activities and Volunteer Coordinator to ensure a variety of appropriate and individualized activities are available throughout the day and evening. Design, schedule, and facilitate the reminiscence program incorporating Life Skills and focusing on creating pleasant days, including a variety of dementia appropriate activities. Partner with the Resident Care Director to ensure residents’ clinical needs are addressed. Review, prior to move-in, the resident’s preferences and needs and schedule the Family Meeting to discuss the Resident Profile. Facilitate the ISP and Daily Assignment Sheet development to ensure excellence in service delivery, safety, hydration, and resident engagement in Life Skills programming. Support the RCD with the assessment process to determine levels of care and staff. Oversee planning for family events and services. Exercise discretion and independent judgment in performing and evaluating resident needs. Partner with the dining service coordinator to ensure individualized resident needs and preferences are met and participate in the dining experience daily. Understand resident changes in condition and take appropriate action including communication to family. Review clinical alerts to document and learn about pertinent information and any resident’s physical and behavioral changes. Establish a cooperative relationship with the local Alzheimer’s Association chapter or other Alzheimer’s advisory organization. Facilitate network contacts and arrange for speakers from community groups and organizations to provide educational support for families of the residents and liaise with community Alzheimer’s specialists. Ensure monthly family support group meetings are planned and facilitated. Partner with RCD ensuring that Sunrise clinical indicators are met and are below established benchmarks in restraint free environment, weight management, anti-psychotics, and behavior management. Ensure community follows all laws, regulations, and Sunrise standards as it pertains to resident care and services. Develop and implement appropriate plans of action to correct identified deficiencies. Practice safety procedures at all times including PPE, fire extinguishers, SDS, and lockout/tagout procedures. Assist in presentation and value of Sunrise’s products and services for residents, families, team members, and referral sources. Understand and manage the department budget, review monthly financial statements, and implement plans of action for deficiencies. Coordinate with the community team to achieve maximum staff economies and cross training when applicable. Manage the department, including recruiting, hiring, supervising, training, coaching, and disciplining. Partner with Business Office Coordinator to ensure completion and compliance of all required team member paperwork. Provide monthly continuing education to team members based on community needs. Develop a working knowledge of state/provincial regulations and ensure compliance through supervising and coaching team members. Achieve the Team Member Engagement goals and lead engagement improvement planning sessions. Complete team member staffing and scheduling according to operational and budgetary guidelines. Review timekeeping practices and payroll reports daily to ensure all hours worked are recorded and appropriately paid. Conduct timely performance appraisals with meaningful conversations. Hold team accountable, correct actions when necessary, and document outcomes. Attend regular meetings – Stand Up, Cross Over, Department Head, Town Hall, Quality Improvement, and others as directed by the ED. Maintain compliance in assigned required training and all training required by province or other regulating authorities. Perform other duties as assigned. Ability to handle multiple priorities. Ability to delegate assignments based on skills, roles, and interests. Possess written and verbal skills for effective communication and ability to facilitate small group presentations. Competent in organizational and time management skills. Demonstrates good judgment, problem solving, and decision‑making skills. Experience And Qualifications College degree preferred. One (1) year supervisory experience preferred, including experience in dementia care, hiring staff, coaching, counseling, performance management, and daily operations supervision. College degree or supervisory/management experience may be required by state/provincial requirements. Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applications with the ability to learn new applications. Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times. About Sunrise Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life. Benefits Medical, Dental, Vision, Life, and Disability Plans Retirement Savings Plans Employee Assistant Program / Discount Program Paid time off (PTO), sick time, and holiday pay myFlexPay offered to get paid within hours of a shift Tuition Reimbursement In addition to base compensation, Sunrise may offer discretionary and/or non‑discretionary bonuses. Eligibility to receive such a bonus depends on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. Some benefits have eligibility requirements. Compensation Disclaimer Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable). Accessibility For Ontarians With Disabilities Act Upon request, Sunrise Senior Living will provide accommodation to a job applicant with a disability during its recruitment process. If you require accommodation during this process please contact Talent.Acquisition@sunriseseniorliving.com. Seniority level Mid‑Senior level Employment type Full‑time Job function Health Care Provider Industries Hospitals and Health Care #J-18808-Ljbffr