2nd Line Service Desk Engineer

We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.Excited for our future, we’ve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in.We’re now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge and delivering great results for our clients.The RoleAs a 2nd Line Service Desk Engineer, you’ll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently.Working as part of a team of seven, you’ll swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied.Specifically, you will:Manage all technical cases effectively, ensuring clients are kept up-to-date with progressMonitor the progress of any matters assigned to the Technical TeamMonitor clients’ IT systems via the monitoring softwareEscalate matters in a timely manner if it becomes necessaryAbout YouTo join us as a 2nd Line Service Desk Engineer, you will need:Previous experience in an IT helpdesk support roleKnowledge and experience of various IT systemsExperience in the following systems and/or applications:Microsoft 10/11Microsoft Office 2019, 2022Microsoft Office 365 PlatformMicrosoft Windows Server 2019 and 2022Microsoft Exchange Server 2019Experience in setting up and supporting of mobile devicesGCSEs in Maths and English or equivalentWe are a team that radiates strength, constantly evolving ready for the next phase in our evolution. A big focus for us is growing together and we believe that fantastic opportunities for personal growth are key to this, offering job security, career progression, help and support. A sneak peek will show you that we also put an emphasis on the fun side of our business, celebrating the commitment and hard work our teams have put in.So, if you have experience in an IT helpdesk support role and knowledge and experience of various IT systems, this is your chance to get on board with an ambitious and successful business as we push on making a big impact in our industry sector.Other organisations may call this role 2nd Line Support Engineer, 2nd Line ICT Engineer, 2nd Line Technical Support Engineer, 2nd Line IT Support Engineer, Network Support Engineer, or IT Support Technician.The Benefits:Hybrid working options for a better work-life balance25 days annual leave plus bank holidaysOngoing learning and development opportunitiesCycle to work scheme and technology vouchersEnhanced family leaveCelebration day - an additional day off each year to celebrate an occasion important to youSalary sacrifice pension2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impactCompany social events and competitionsDiscount and Cashback SchemeGroup Income ProtectionLife InsuranceEAP and Virtual GP ServiceReady to soar with Air IT? Apply now and be part of something extraordinaryAir IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be. #J-18808-Ljbffr