1st & 2nd Line Support
23 hours ago
**Job Description**:
**1st & 2nd Line Support**
**Location**:Ayrshire
**Glasgow**:Up to 25K per annum (Dependent on experience)
**Term**:Permanent Full-Time.
Pertemps are delighted to announce that we are working with a brilliant client who are seeking a 1st & 2nd Line Support to join them. This position is full time and permanent position
**.** Within this role you will be in amongst a high-volume service desk handling all 1st & 2nd line queries and escalating those further to the relevant departments. You will need to have worked in a similar line of work before to be successful in this role - with a minimum of two years’ experience in 1st & 2nd line support. You must be adaptable, self-sufficient, confident and resilient in nature, but you must also be engaging and accommodating to a team environment.
A high level of attention will be required as you handle all 1st and 2nd Line issues to successfully support the companies end to end users.
**Summary of role**:
- Act as the first point of contact in resolving all/any technical issues.- Deliver 1st and 2nd line support.- Provide initial assessment, assess the ticket/issues urgency level i.e., list priorities and then research and provide solutions.- Partake in teamwork to monitor and fix tickets in a quick manner.- System management in starters, leavers, and movers.- Full knowledge of ITIL.- Minimum 2 years of 2nd Line Support experience.- IOS/Android support and configuration experience.- Windows working systems such as Office 365, Microsoft Office packages and the Windows Softwares.- An understanding and ability of using service management tools e.g. ServiceDesk Plus, ServiceNow.- An awareness of GDPR rights and the ability to keep confidential information secure.- Great verbal and written communications with all levels operating in the company.- Someone with a customer service focused mindset.To find out more please send your CV to Callum Thomson.
Pertemps acts as both an employment business and an employment agency.
-
1st Line
3 days ago
East Midlands, United Kingdom Oscar Technology Full timeOverviewIT Support Analyst (1st / 2nd Line)Location: DerbySalary: £25, - £28,Type: Permanent, Full-TimeA growing organisation in the Midlands is looking to add an experienced 1st / 2nd Line IT Support Analyst to their internal IT team. The business is investing heavily in modernising its technology stack, and this role offers strong exposure to Microsoft ,...
-
1st & 2nd Line Support Engineer
2 weeks ago
East Midlands, United Kingdom Flint Bishop Solicitors Full time1st & 2nd Line Support EngineerDepartment: ITEmployment Type: Permanent - Full TimeLocation: Derby, UKDescriptionWe are seeking a proactive and customer-focused 1st & 2nd Line IT Support Engineer to join our in-house IT team.You will play a key role in delivering high-quality technical support to our lawyers and support services departments, ensuring smooth...
-
1st/2nd Line Support Analyst
2 weeks ago
East Kilbride, United Kingdom Eden Scott Full time**Please note this role you live near East Kilbride**Clean driving licence and access to own vehicleExcellent opportunity for an IT Support Analyst to join a global manufacturing organisation providing 1st and 2nd line support on an initial 6-month contract - £150 per day (INSIDE IR35).Are you a dynamic, hands-on IT professional who thrives in a fast-paced...
-
1st/2nd Line Support Analyst
5 days ago
East Kilbride, South Lanarkshire, United Kingdom Eden Scott Full time £18,000 - £45,000 per year**Please note this role you live near East Kilbride**Clean driving licence and access to own vehicleExcellent opportunity for an IT Support Analyst to join a global manufacturing organisation providing 1st and 2nd line support on an initial 6-month contract - £150 per day (INSIDE IR35).Are you a dynamic, hands-on IT professional who thrives in a fast-paced...
-
1st & 2nd Line Support Engineer
7 days ago
East Midlands, United Kingdom Flint Bishop Full timeOverviewWe are seeking a proactive and customer-focused 1st & 2nd Line IT Support Engineer to join our in-house IT team. The role supports approximately 400 staff located across six sites and remote locations, with office location in Derby head office and remote/onsite support as required. This position reports to the IT Infrastructure Manager.You will play...
-
East Midlands, United Kingdom Oscar Technology Full timeA growing organisation in the Midlands is seeking an experienced IT Support Analyst to join their internal IT team. The role involves providing 1st and 2nd line support across desktops, laptops, and mobile devices. Candidates should have solid support experience with Windows 10/11, knowledge of Microsoft applications, and understanding of basic networking....
-
1st / 2nd Line Support - Mac / Windows
2 weeks ago
Hull and East Yorkshire, United Kingdom OSCAR ASSOCIATES (UK) LIMITED Full time1st / 2nd Line Support - Apple macOS/ Windows We are seeking an enthusiastic and skilled IT Support Specialist to join our team. This role is central to ensuring our staff can work seamlessly across both Mac and Windows environments. You will be the first point of contact for day-to-day technical issues, troubleshooting, and providing guidance to help our...
-
IT 2nd Line Technician
2 weeks ago
East Midlands, United Kingdom DHU Health Care CIC Full timeJob descriptionDue to the expansion of our organisation our IT & Telecoms Department are recruiting an IT 2nd level Technician.The role will be primarily focused on delivering 2nd / 3rd line support and operational maintenance across all technologies employed by DHU working closely with 3rd party partners to resolve incidents and problems. Working as part of...
-
Senior ICT Service Desk Specialist
2 weeks ago
East Midlands, United Kingdom Futures Housing Group Full timeA progressive organization in East Midlands is seeking a Senior ICT Service Desk Technician to provide 1st and 2nd line technical support. You'll work collaboratively within a dynamic ICT team, offering key support in managing ICT infrastructure. Enjoy benefits like agile working, private healthcare options, and opportunities for professional growth while...
-
Service Desk Engineer: 1st Line IT Support
24 hours ago
East Midlands, United Kingdom The NAV | 365 People (TNP, a Node4 Company) Full timeA technology support firm in the East Midlands is seeking a 1st line support engineer to act as the primary point of contact for customer requests. The successful candidate will manage support calls from logging through to resolution, collaborating closely with 2nd line teams to ensure quality service. Essential qualifications include customer service skills...