1st Line
2 days ago
IT Support Analyst (1st/2nd Line) Location: Derby Salary: £25,000 - £28,000 Type: Permanent, Full-Time A growing organisation in the Midlands is looking to add an experienced 1st/2nd Line IT Support Analyst to their internal IT team. The business is investing heavily in modernising its technology stack, and this role offers strong exposure to Microsoft 365, Azure, device management and infrastructure support. You'll be part of a small, friendly support team providing 1st and 2nd line support across the organisation. You'll handle a mix of tickets, device builds, user admin and small project work as the business continues upgrading systems and improving processes. Key Responsibilities Provide 1st & 2nd line support across desktops, laptops, mobile devices and applications Troubleshoot Windows 10/11, Microsoft 365 apps (Teams, OneDrive, Exchange Online) Manage tickets and resolve issues within agreed SLAs Administer Active Directory / Entra ID (user accounts, groups, permissions) Support basic networking (DNS, DHCP, Wi‑Fi, connectivity issues) Deploy and configure Windows devices to standard builds Support telephony/VoIP issues Assist with upgrade and rollout projects Maintain documentation and follow internal processes What We're Looking For You should have experience in a 1st/2nd line support role and be confident working independently and as part of a team. Essential Solid Windows 10/11 support experience Strong knowledge of Microsoft 365 (Teams, Exchange, OneDrive) Good Active Directory experience (resetting passwords, creating users, permissions, groups) Understanding of networking basics: DNS, DHCP, firewalls, Wi‑Fi, subnets Experience handling tickets in a structured support environment Confident communicator with a customer‑first mindset Desirable (not required) Exposure to Azure / Azure AD Experience with endpoint builds or imaging ITIL certification CompTIA A+ or similar Scripting or automation basics (PowerShell) Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. #J-18808-Ljbffr
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1st Line
1 week ago
East Midlands, United Kingdom Oscar Technology Full timeOverviewIT Support Analyst (1st / 2nd Line)Location: DerbySalary: £25, - £28,Type: Permanent, Full-TimeA growing organisation in the Midlands is looking to add an experienced 1st / 2nd Line IT Support Analyst to their internal IT team. The business is investing heavily in modernising its technology stack, and this role offers strong exposure to Microsoft ,...
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1st Line IT Support
1 week ago
East Midlands, United Kingdom The Channel Recruiter Full timeJOB TITLE: 1st Line IT Support SALARY: £24,000 per annum BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80 s, XMA has grown to become one of the top ten largest...
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1st Line Support
4 days ago
East Croydon, United Kingdom VIQU Limited Full time**1st Line Support up to £30,000 - Biggin Hill** **1st Line Support Technical Areas of Responsibility - Mobile Phones and Tablet devices - IT Hardware: Desktop and Laptop Support - Printers, Plotters & Scanners - Desktop & Laptop Software : MS Office, O365,Windows OS, CAD Products, Adobe, Cintra, CRM & Other - Peripheral hardware including but not limited...
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1st & 2nd Line Support
1 week ago
East Ayrshire, United Kingdom Pertemps Network Group Full time**Job Description**: **1st & 2nd Line Support** **Location**:Ayrshire **Glasgow**:Up to 25K per annum (Dependent on experience) **Term**:Permanent Full-Time. Pertemps are delighted to announce that we are working with a brilliant client who are seeking a 1st & 2nd Line Support to join them. This position is full time and permanent position **.** Within this...
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1st Line Support
2 weeks ago
East Grinstead, United Kingdom Gold Group Ltd Full time**Full Job Description** 1st Line Support or First line Support Trainee Applications Support Technician East Grinstead, West Sussex. We have a great opportunity for someone with a real interest in IT, you will understand the basics of Windows Server administration, SQL and HTML. The rest we can teach you! 1st line Support is a great way to start your career...
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1st & 2nd Line Support Engineer
2 weeks ago
East Midlands, United Kingdom Flint Bishop Full timeOverviewWe are seeking a proactive and customer-focused 1st & 2nd Line IT Support Engineer to join our in-house IT team. The role supports approximately 400 staff located across six sites and remote locations, with office location in Derby head office and remote/onsite support as required. This position reports to the IT Infrastructure Manager.You will play...
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Service Desk Engineer: 1st Line IT Support
1 week ago
East Midlands, United Kingdom The NAV | 365 People (TNP, a Node4 Company) Full timeA technology support firm in the East Midlands is seeking a 1st line support engineer to act as the primary point of contact for customer requests. The successful candidate will manage support calls from logging through to resolution, collaborating closely with 2nd line teams to ensure quality service. Essential qualifications include customer service skills...
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East Midlands, United Kingdom Oscar Technology Full timeA growing organisation in the Midlands is seeking an experienced IT Support Analyst to join their internal IT team. The role involves providing 1st and 2nd line support across desktops, laptops, and mobile devices. Candidates should have solid support experience with Windows 10/11, knowledge of Microsoft applications, and understanding of basic networking....
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East Midlands, United Kingdom risual Limited Full timeA leading IT services provider in the East Midlands is seeking a dedicated 1st line support engineer. This role involves handling support requests, updating clients, and collaborating with second line teams to ensure top-notch service. The ideal candidate should possess excellent communication skills, a passion for IT, and a commitment to delivering quality...
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1st/2nd Line IT Support Analyst
2 days ago
East Midlands, United Kingdom OSCAR ASSOCIATES (UK) LIMITED Full timeA growing organisation in the Midlands is looking for an experienced IT Support Analyst to join their team. The ideal candidate will have solid Windows 10/11 support experience and strong knowledge of Microsoft 365. This role involves providing 1st and 2nd line support, managing tickets, and assisting with device management. The position offers a salary...