Member Services Staff

Join to apply for the Member Services Staff role at YMCA of Greater Boston1 month ago Be among the first 25 applicantsJoin to apply for the Member Services Staff role at YMCA of Greater BostonGet AI-powered advice on this job and more exclusive features.YMCA of Greater Boston provided pay rangeThis range is provided by YMCA of Greater Boston. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$16.00/hr - $18.00/hrDepartment: Center StaffLocation: Burbank YMCACompensation: $16.00 - $18.00 / hourDescriptionJob PreviewThe Burbank YMCA is searching for an energetic leader to engage with our current and potential members of our community to provide outstanding customer service, a warm welcoming and friendly environment and work as part of a team to exceed member expectations.Position SummaryWorking with our Director of Membership Sales & Service and our membership team, this position will represent the YMCA will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures.HOURS: Part Time – Shifts available include weekdays 10am-3pm and weekend hours on Saturday and Sunday.Key ResponsibilitiesEssential Duties & Responsibilities:Be a friendly welcoming presence for all who enter our facility. Establish positive relationships with members, guests, and families.Conduct prospective member tours, as neededHandle member and non-member phone calls providing information, answers to questions and resolutions to concerns.Perform program registrations as well as membership sign-ups in Spirit or electronic registration system.Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.Maintain an orderly and neat workspace during your shift and clean up when leaving.Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.Attend all staff meetings, required training and be able to work as a team player.Perform all other duties as assigned.SKILLS AND KNOW HOW:Able to multi-task (helping members, answering phone, handle other duties)Able to be efficient, proficient and knowledgeable in member services, cashiering, and decision making.Able to learn information about each department to better serve potential members and current members.Able to communicate effectively with adults and children alike.Work EnvironmentSkills, Knowledge & ExpertiseWe are a busy, high traffic center with lots of activity. The noise level in the work environment is usually moderate.REQUIRED TRAINING/CERTIFICATIONSWe’ll train you in the functions of this position and also in the following safety certificationsSafety Trainings such as Office Safety, Emergency Response, Mandated Reporting, etc.Emergency Oxygen AdministrationFirst AidCPR/AEDSeniority levelSeniority levelEntry levelEmployment typeEmployment typePart-timeJob functionJob functionOtherIndustriesNon-profit OrganizationsReferrals increase your chances of interviewing at YMCA of Greater Boston by 2xSign in to set job alerts for “Service Specialist” roles.Special Agent: Healthcare Services /Medical BackgroundGreater Boston $99,461.00-$128,329.00 2 days agoCustomer Service Specialist - TOPO (Hybrid)Service Desk Specialist / IT Support SpecialistSr. Manager, Global Contact Center Operations, Commercial Customer Service ExcellenceGreater Boston $135,000.00-$150,000.00 3 weeks agoActon, MA $80,000.00-$100,000.00 2 days agoResidential HVAC Service Apprentice - Veterans Encouraged to ApplyClient Care Specialist - Veterinary HospitalSenior Assistant Manager – Private Access & Guest ServiceHingham, MA $75,000.00-$100,000.00 1 week agoWilmington, MA $65,000.00-$70,000.00 1 day agoColleague Relations Specialist (CR Services)Customer Service Specialist - Export DocumentationSenior Assistant Manager – Private Access & Guest ServiceWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr