Patient Services Team Member

Do you have a can-do attitude and a sunny disposition?Are you able to navigate Microsoft Word and Excel with ease?If so, we need youRequired Hours: 20 - 37 hoursOperational Hours 8.00 am 18.30 pm Monday to FridayMain duties of the jobKey responsibilities -Handle all incoming calls and digital requests from patientsManage all face-to-face queries in an efficient and empathetic mannerBe confident and comfortable working on different computer packagesSupport all clinical staff with tasks as requestedLiaising with multi-disciplinary teams and secondary care as requiredWorking in a team is key but being able to show initiative at times, is also importantBenefits -Contributory Company Pension SchemeFree flu jabsOn-site parkingSick pay after qualifying periodWe look forward to hearing from you.About usBalmore Park Surgery is a busy doctors surgery supportingnearly 21,000 patients. The Patient services team is the face of the surgeryand first point of contact for our patients.Whilst we would love to hear from any one experienced; if youhave a cheery disposition, confident to learn new skills and comfortabledealing face to face with the public, then we would be happy to train you.Job responsibilitiesHours required 25 to 37 hours to includeMonday, Tuesday, Wednesday and FridayJob summaryBalmore Park Surgery is a busy doctors surgery supporting nearly 20,000 patients. The Patient services team is the face of the surgery and first point of contact for our patients.Your main objective is answering incoming calls and digital request forms from patients needing appointment management, as well as assisting patients with general enquiries.Helping patients who attend the practice face to face with their enquiries.Responsible for the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.Primary key responsibilitiesThe following are the core responsibilities of the Patient Services Team member. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:Maintain and monitor the practice appointment system.Process telephone and e-requests for appointmentsAnswer incoming phone calls, transferring calls or dealing with the callers request appropriately.Signpost patients to the correct serviceInitiating contact with and responding to, requests from patients, team members and external agenciesPhotocopy documentation as required.Data entry of new and temporary registrations and relevant patient information as required.Input data into patients healthcare records as necessaryDirect requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the Clinical Administration TeamManage all queries as necessary in an efficient manner.Maintain a clean, tidy, effective working area at all times.Support all clinical staff with general tasks as requested.Work in accordance with GDPR guidelines.Additional adhoc tasks requested by clinical staff or management.Job Types: Full-time, Part-time, PermanentContributory Company pension schemeFree flu jabsOn-site parkingSick paySchedule:Monday to FridayWeekend availabilityPerson SpecificationQualifications- Minimum requirements: GCSEs, OLevels or equivalent.- Significant experience of working as part of a team for a minimumof 2 years- Experience of working with the general public both face to faceand on the phone.- Experience of working in a pressurised environment and the abilityto make appropriate decisions- Excellent command of the English Language, both spoken and written- Demonstrates ability to communicate challenging or urgentinformation using appropriate communication skills and techniques.- Ability to focus on completing tasks and actions within tight timelines- Demonstrate an ability to pay attention to detail when recordinginformation.- Experience of working in a GP surgery- Experience of working with people with challenging behavioursand dealing with them in a constructive manner- Knowledge of using clinical information systems in particular EMIS- Experience of working in a GP surgery- Experience of working with people with challenging behavioursand dealing with them in a constructive manner- Knowledge of using clinical information systems in particular EMISDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr