Operations Executive

Operations Executive As a Operations Executive, you’ll be the unsung hero behind the scenes, ensuring our clients’ holidays go off without a hitch. You’ll handle a variety of admin tasks, from cross‑checking bookings to preparing travel documents and resolving issues. No two days are the same, so adaptability and a keen eye for detail are key. Key Responsibilities Booking Support: Cross‑check bookings and invoices against travel itineraries; work closely with sales consultants to resolve booking confirmation issues; ticket flights and handle airline schedule changes. Client and Supplier Interaction: Respond to holiday‑related queries from clients and agents via email; liaise with suppliers and partners to ensure all final travel arrangements are correct and in place. Documentation and Systems: Prepare and send travel documents at the time of booking and before travel; help maintain accurate product details and rates in the booking system; maintain knowledge of all business systems to support Sales Team colleagues and clients. General Admin: Handle varied administrative tasks as needed to support the team; pay meticulous attention to detail in every aspect of your work. About You Have experience in the Latin American travel industry and understand the intricacies of the continent. Are passionate about delivering exceptional customer care and building genuine relationships with clients. Pay close attention to detail and thrive on accuracy in all aspects of your work. Are adaptable and comfortable with taking on a wide variety of tasks as they arise. Can proactively anticipate needs, staying one step ahead to ensure a smooth experience for both our clients and your team members. About Us Latin Routes is one of the UK’s leading and award‑winning specialists in travel to Latin America. We create Truly Individual Holidays tailored to each client, using first‑hand knowledge and love of Latin America to design unforgettable journeys and help every traveller plan the trip of a lifetime. The Details The role is offered on a hybrid basis, working from the office in Kingston Upon Thames on Tuesdays and Thursdays. For the other days you can work from home or the office. The hours are 42.5 per week, predominantly Monday‑Friday from 9 am – 5:30 pm with a 45‑minute lunch break. Flexibility may be required to manage workload or overseas partner responses. In return you receive a competitive basic salary, holiday entitlement, and a generous company discount for personal trips. Day in the Life of a Client Care Executive 9:00 am: Check emails, respond to client queries, finalize bookings, and handle urgent supplier requests. 9:15 am: Team stand‑up – share top focuses, updates, priorities, and challenges. 10:30 am: Handle flight schedule changes or manage airline queues. 12:00 pm: Confirm travel arrangements and cross‑check invoices with itineraries; resolve discrepancies with sales consultants. 1:00 pm: Lunch break. 2:00 pm: Prepare travel documents for upcoming client trips; double‑check flight details and liaise with suppliers. 3:30 pm: Update the booking system with new rates or product details. 4:30 pm: Wrap up, tackle last‑minute admin tasks, update your to‑do list, and reflect on small wins. Our Vision & Mission ‘To be recognised as the best in what we do, by all those involved – our customers, our employees, and our partners.’ We nurture people and environments behind and in front of the business, guided by five core values that are consistently upheld and adapted to our ever‑evolving needs. #J-18808-Ljbffr