Order Fulfilment Manager

7 days ago

Kingston upon Hull, United Kingdom EFAB Resourcing Ltd Full time

We are seeking a proactive Order Fulfilment Manager to lead and manage the sales order function within a busy manufacturing environment. This role focuses on ensuring customer orders are handled efficiently from enquiry to delivery, while supporting continuous improvement across processes, systems, and team performance.

Key Responsibilities

* Oversee the full sales order process, from customer enquiry through to order placement, production planning, and delivery.

* Manage a small team, ensuring tasks are completed accurately and on time.

* Build and maintain strong relationships with customers and internal departments to ensure excellent service and communication.

* Support warranty and remedial requests, ensuring issues are managed effectively and resolved quickly.

* Drive process improvements to reduce errors, improve efficiency, and minimise costs (including waste and downtime).

* Monitor and report on KPIs, using data to improve team and business performance.

* Collaborate with production and other departments to ensure smooth workflow and accurate documentation.

* Support system use (ERP/MRP, Excel, Word) to coordinate the order process.

* Lead team development through training, performance reviews, and clear communication.

Skills & Experience

* Experience managing the sales order process within a manufacturing environment.

* Strong leadership and people management skills.

* Excellent communication and customer service abilities.

* IT literate, with good knowledge of ERP/MRP systems and Microsoft Office.

* Analytical with strong problem-solving skills.

* Resilient, organised, and able to work under pressure.

What We’re Looking For

We’re looking for a motivated manager who can lead a team, improve processes, and ensure customers receive outstanding service. You’ll be commercially aware, detail-focused, and confident working cross-functionally in a fast-paced environment

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