Housing Management Officer

Housing Management Officer - Worcestershire CLOSING DATE: Friday 5th December 2025 Job Title: Housing Management Officer Salary: Scale 6, Points 26-28, £26,229 - £27,982 per annum, pro rata Hours of Work: Full Time (37.5 hours per week) OR Part Time (18.75 hours per week) x2 Main Duties Tenancy & Rent Management Ensure young people understand their occupancy agreements and obligations at the start of their licence/tenancy. Help young people maximise their incomes; promptly create an initial benefit claim and then help sustain the claim as circumstances change. Assist employed young people in managing their rent accounts and benefit claims. Monitor and manage rent accounts; work with young people to address arrears if they arise and support them in understanding tenancy responsibilities. Help young people set up accounts for utilities, council tax and other services, clarifying payment responsibilities. Manage all aspects of the possession and eviction process with support from central teams as required. Allocations, Letting & Voids Manage waiting lists and make offers of accommodation to young people as required. Lead, manage and deliver the void process on site, ensuring properties meet St Basil's lettable standard and minimising void losses. Lead and conduct viewings, sign tenancy or licence agreements, create rent accounts, and set up benefit claims. Lead and deliver the induction process for new young people. Intensive Housing Management Help young people sustain their tenancies, access employment, and prepare to live independently. Signpost to relevant services within St Basil's and third parties. Help manage debts and deliver resident consultations. Explain property management expectations, including repairs, maintenance and cleanliness. Manage challenging behaviour in a psychologically informed environment, de‑escalating difficult situations and encouraging positive choices. Proactively engage and build productive relationships, identifying housing goals and empowering young people. Property & Building Management Conduct regular inspections of residential properties and communal areas, raising repairs and safety issues promptly. Perform non‑specialist health, safety and compliance testing (e.g., fire alarm and emergency lighting). Lead and deliver recharges for damage caused by young people or visitors, supporting understanding of responsibilities. Carry out cleaning duties as required. Complete risk assessments. Liaise with external agencies and central teams to ensure safety of people and properties. Control building access, enforcing visitor policies. Arrange access to properties for contractors, staff and third parties according to agreements. Monitor completion of repairs and works on site, updating the housing management system and holding contractors to account. Qualifications Essential GCSE (or equivalent) English and Maths at grade 4 or above. In possession of, or willing to work towards within a reasonable time, a CIH Level 3 qualification in Housing Management or equivalent. Desirable Full, current UK Driving Licence. Role Experience Essential Experience working with young people. Experience in property management, housing officer or tenancy sustainment roles. Customer‑facing experience, putting customers first and communicating clearly. Experience managing arrears and collecting rents. Experience using housing management IT systems, support IT systems or CRM systems. Desirable Experience of safeguarding. Experience of employability schemes. Experience of using QL. Experience working with young people. Knowledge Essential Current knowledge of standards required by registered providers. Knowledge of housing management best practice. Knowledge of health, safety and compliance requirements for registered providers. Desirable Understanding of safeguarding processes & procedures. Understanding of the legal processes required to obtain possession of a property. Understanding of the benefits system. #J-18808-Ljbffr