Head of Quality Assurance

OverviewAt Gymshark, quality isn’t just a standard—it’s a promise. We’re looking for a visionary Head of Quality Assurance to elevate our product integrity, strengthen community trust, and embed quality as a brand differentiator across our global supply chain.This is your opportunity to lead a high-performing, values-driven team and shape the future of quality at Gymshark. You’ll bring strategic clarity, technical expertise, and a relentless drive for continuous improvement—ensuring every product we deliver exceeds expectations.WHAT YOU'LL BE DOINGStrategic LeadershipDefine and own the long-term vision and roadmap for product quality.Position quality as a core brand pillar and competitive advantage.Quality ManagementOversee the implementation of Total Quality Management (TQM) across our supply base.Lead the development of robust control plans to ensure product consistency and excellence.Champion lean thinking to optimise production processes and eliminate inefficiencies.Drive supplier performance through technical audits, corrective action plans, and continuous improvement.Implement a Certified Factory Auditor (CFA) program to enable self-inspection and scalable quality assurance.Manage third-party QA providers to ensure alignment with Gymshark’s standards and strategic goals.Cross-Functional CollaborationEnsure seamless handover from product development to production.Partner with design, development, supply chain, and external stakeholders to embed quality throughout the product lifecycle.Data-Driven Decision MakingAnalyse returns, VOC insights, and quality metrics to inform strategy and drive improvements.Conduct root cause analyses and implement corrective actions to prevent recurrence.Compliance & GovernanceEnsure full compliance with industry regulations, safety standards, and customer requirements.Maintain 100% audit coverage across all supplier tiers and ensure timely resolution of non-compliance issues.Budget & KPI OwnershipOwn the Quality Assurance budget and deliver against key performance indicators.WHAT YOU'LL NEEDProven ability to define and execute long-term quality strategies aligned with brand goals.Deep expertise in TQM and audit frameworks.Strong leadership and stakeholder management skills.Ability to influence and embed quality across the product lifecycle.Preferred SkillsExperience working internationally, close to the needle point.Ability to operate at both strategic and detailed levels.Critical thinking and adaptability in a fast-paced environment.This is a hybrid role and would require the successful candidate to attend at least 4 days a week at GSHQ, Solihull, UK.BELONGING AT GYMSHARKOur mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We do not tolerate discrimination of any kind. We’re committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. If you’d like to request a reasonable adjustment please email talent@gymshark.com.ABOUT US.We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. We want a team that’s growing rapidly around the world, collaborating to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride.THE PERKSStandard benefits include:Performance-based Bonus opportunityFunded Healthcare benefit25 days holiday, additional day for your birthday & Bank HolidaysContributory Employer pension schemeFlexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday tradingGymshark Employee Discount & long service awardsAccess to High Street cashback and discountsFinancial, Physical and Mental Wellbeing SupportEnhanced Family Leave packageLife AssuranceOffice location specific benefits include (IQ):Gym Membership to The Lifting Club (LC)Onsite lunch provision & coffee barsCreate a Job AlertInterested in building your career at Gymshark? Get future opportunities sent straight to your email.Accepted file types: pdf, doc, docx, txt, rtfTell us: Why Gymshark? Why this job? And why you? *What are your salary expectations (per annum) for this role? *What is your current notice period? *LinkedIn ProfileSelect...This is a hybrid role and we would require the successful candidate to attend our Gymshark HQ workspace at least three times per week. * Select...Can you commit to attending our Gymshark HQ workspace in Solihull (West Midlands) three times a week?Please confirm your UK Right to Work status. * Select...Legally, we have to verify your Right to Work in the UK before you can start work with us. We\'re asking for this information now so we know what type of right to work check we need to do later on in the process. Your answer to this question won\'t affect the outcome of your application, unless you need visa sponsorship and are applying for a role that we can\'t sponsor.Disability Confident / Reasonable Adjustments and Privacy sections have been refined to align with standard job description formatting and to remove extraneous application boilerplate. For details on these programs, see the original content in the source description.Privacy: We understand that keeping your data safe is important. When you apply for a role with us your personal data will be collected by Gymshark Ltd. and/or Gymshark US Inc. This data will be processed subject to our Job Applicant Privacy Notice. Please confirm your acknowledgement of this. #J-18808-Ljbffr