Team Manager

Team Manager (Derby Safe Haven) Location: Derby Working Hours: 37 Contract Type: Fixed Term Salary: £35,520 - £51,060 Make a real difference in your community We are seeking a motivated, compassionate, and resilient Team Manager to lead the Derby Safe Haven an out-of-hours, community-based service offering immediate emotional support to individuals experiencing mental health distress. The Derby Safe Haven operates from 4 : 30pm to 12 : 30am, seven days per week, and the Team Manager must be able to work flexibly in line with service need and rota allocation. The role involves some weekend working as part of the management rota, along with occasional daytime shifts (09:00–17:00) to support partnership engagement, promote the service externally, and attend commissioner or multi-agency meetings that fall within standard office hours. These working patterns are central to Safe Haven delivery and essential for providing strong, consistent leadership within an out-of-hours support environment. As a Team Manager, you will be responsible for : Providing day‑to‑day leadership, guidance, and supervision to the Safe Haven team. Ensuring high‑quality service delivery, safeguarding practice, and adherence to operational standards. Building and maintaining strong partnerships with local mental health services, commissioners, voluntary‑sector organisations, and other key stakeholders. Overseeing rota management, staffing, and effective coordination of shifts. Supporting the development, evaluation, and continuous improvement of the Safe Haven model. Contributing to the promotion and external representation of the service, particularly through daytime engagement activities when required. About You We are looking for someone who : Has proven experience in mental health, crisis support, community work, or a related field. Demonstrates confident leadership skills and the ability to support staff working in emotionally demanding environments. Is comfortable working during evenings and weekends, with an understanding of the unique rhythm of out‑of‑hours services. Communicates effectively and builds positive, collaborative relationships. Shows resilience, sound judgement, and a calm approach during times of distress or crisis. Is committed to person‑centred, trauma‑informed, and recovery‑focused practice. Why Join Us? The opportunity to lead a meaningful service at a critical time for individuals in crisis. A supportive organisational culture with ongoing development opportunities. The chance to shape and influence partnership working across the local mental health system. Work that genuinely transforms lives within the Derby community. About Waythrough Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England. With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives. Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you’ll be part of one supportive team, sharing one purpose. What We Offer We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package : 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3× annual salary) Enhanced sick pay and family‑friendly pay Birthday leave and the option to buy up to 5 extra days’ annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our and portals £500 bonus Cycle to Work scheme and Credit Union membership Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good Free will writing service and wellbeing initiatives throughout the year Inclusion and Accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support. If you need adjustments or support to apply, please email . How to Apply If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application. #J-18808-Ljbffr