Workforce Infomation Manager

Job Summary We're looking for a driven and skilled Workforce Information Manager to lead the Trust's workforce reporting and data quality agenda at a really exciting time of change. This role sits at the heart of our newly integrated Workforce Information, Payroll Control and HR Transactions function, giving you the chance to shape how we deliver high‑quality, modern workforce intelligence across the organisation. You’ll lead on statutory reporting, build automated and visual dashboards, improve data quality across ESR, and help develop better digital tools and processes. If you enjoy turning complex data into meaningful insight, improving systems and influencing colleagues across HR, Finance, Operations and Digital, you’ll thrive here. This is a fantastic opportunity for someone ready to step up, make their mark and help us build a more consistent, accurate and forward‑looking workforce information service. Main Duties The Workforce Information Manager will lead the delivery of accurate and timely workforce reporting for the Trust. This includes producing dashboards, statutory submissions such as WRES, WDES and Gender Pay Gap, and providing high‑quality analysis to support planning, assurance and operational decision‑making. You will be responsible for monitoring and improving data quality within ESR, carrying out audits, data cleansing and reconciliation work, and maintaining the accuracy of organisational hierarchies and workforce structures. The role involves close collaboration with HR, Recruitment, Payroll, Finance and Digital teams to resolve data issues and strengthen processes. The postholder will provide day‑to‑day supervision and support to junior colleagues within the Workforce Information & Systems team, ensuring work is well coordinated and delivered to a high standard. You will also contribute to improvements in reporting tools and the development of digital solutions that enhance the accessibility and reliability of workforce data. To be successful you will need strong analytical and data visualisation skills, experience working with ESR and workforce datasets, excellent attention to detail, and the ability to communicate clearly with a range of stakeholders. The role requires someone organised, proactive and confident in managing varying priorities in a busy and data‑driven environment. Responsibilities 1. Workforce Data and Reporting Develop and deliver high‑quality workforce reports and dashboards that support assurance, performance monitoring and workforce planning. Lead the production of regular returns such as WRES, WDES, Gender Pay Gap, Annual Reports and Model Hospital, ensuring timeliness and data integrity. Use business intelligence tools (e.g. Power BI, Excel, ESR BI) to create automated and visual reporting solutions. Respond to complex ad‑hoc data requests, ensuring outputs are accurate, clear and appropriately interpreted for their intended audience. 2. Data Quality and Systems Oversight Monitor and manage data quality across ESR and associated systems, undertaking regular audits, spot checks and reconciliations. Lead a structured programme of work to identify, prioritise and address systemic data quality issues, including targeted data cleansing and collaboration with upstream data entry teams. Maintain and validate ESR hierarchy (including positions, job roles and organisational structure), ensuring alignment with national coding standards and internal establishment control processes. Liaise with colleagues across HR, payroll, recruitment and rostering to ensure accurate data flow and early resolution of data anomalies. Contribute to the development and implementation of system improvements, new digital forms or automation tools that support workforce data accuracy. 3. Service Improvement and Innovation Identify and deliver improvements to the accessibility, consistency and usefulness of workforce reporting. Promote self‑service and digital reporting through standardised dashboards and tools that reduce manual effort and duplication. Support pilots, prototypes and proof‑of‑concept reporting solutions in response to operational and planning needs. Collaborate with IT, Digital and other corporate teams to improve system integration and modernise reporting workflow. 4. Line Management and Team Support Provide effective line management and supervision to junior colleagues within the team, including work allocation, performance management and professional development. Support recruitment, onboarding and team development activity. Provide cross‑cover and team support within the wider integrated function (including HR Transactions and Payroll Control) where appropriate. Promote a team culture based on Trust values, quality and continuous improvement. 5. Stakeholder Engagement Act as a key contact for workforce data queries and service requests across the organisation. Build strong working relationships with HR, Finance, operational managers and IT to ensure shared understanding of workforce data requirements. Support training and troubleshooting for local teams using ESR, BI tools or data templates. 6. Governance and Compliance Ensure reporting and data management activities comply with Trust data protection, information governance and audit requirements. Maintain clear documentation of data definitions, calculations, templates and reporting logic. Contribute to internal and external audits by supplying data, narrative and technical explanation as required. Maintain and regularly review local SOPs and process documentation. 7. Other Take part in wider team meetings, Trust planning cycles and people reporting development groups. Maintain personal development and professional knowledge in line with emerging tools and reporting requirements. Person Specification Qualifications – Essential Degree or equivalent experience in workforce analytics, HR Information Systems. Evidence of ongoing CPD. Qualifications – Desirable Qualification in business intelligence, HR, payroll or data management (e.g. AAT, CIPD, BCS). Training in service improvement (e.g. Lean, PRINCE2). Experience – Essential Significant experience working with ESR and workforce data in a complex organisation. Experience of working with business intelligence tools such as Power BI and advanced Excel. Experience working across functions (e.g. HR, Finance, Recruitment, Payroll). Experience – Desirable Experience supporting or leading workforce planning and establishment controls. Experience in the NHS or another large public sector organisation. Knowledge – Essential Advanced data analysis and visualisation skills using Excel, Power BI or similar. Understanding of workforce metrics and national reporting frameworks. Ability to manage multiple priorities, meet deadlines and work independently. Knowledge – Desirable Knowledge of SQL or database query tools. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer Details South London and Maudsley NHS Foundation Trust Blue Star House234-244 Stockwell RdLondonSW9 9SP Website: https://www.slam.nhs.uk/ (Opens in a new tab) Additional Information We are a National Health Service (NHS) organisation committed to equality and diversity. We are dedicated to creating a safe and respectful working environment for all. How to Apply To apply, please submit your CV and cover letter via the South London and Maudsley NHS Foundation Trust careers portal. The application deadline is 08 December 2025. #J-18808-Ljbffr