Workforce Management Analyst
16 hours ago
Job Description Real-Time Analyst Location : London Salary : £30,000–£40,000 (depending on experience) Contract : Permanent About the Role Our client is looking for a Real-Time Analyst to join their Workforce Planning team. This role is key to ensuring smooth day‑to‑day operations across multiple contact channels by monitoring live performance, managing adherence, and optimising staffing levels to meet service targets. The Real‑Time Analyst acts as the eyes and ears of the operation – analysing data in real time, identifying potential risks to service delivery, and making quick decisions to balance workload, resources, and performance. Key Responsibilities Monitor intraday performance across all queues, channels, and sites. Reforecast staffing requirements based on call and task volume fluctuations. Manage schedule adherence, breaks, and off‑phone activities in real time. Communicate service‑impacting issues to operations, team leaders, and planning. Recommend actions to mitigate SLA risks (e.g., call rerouting, overtime, reallocations). Maintain real‑time dashboards, reports, and alerts for key metrics (AHT, ASA, occupancy, shrinkage). Provide regular performance updates and post‑day ana... #J-18808-Ljbffr
-
Workforce Analyst
1 week ago
Greater Bristol Area, United Kingdom The Workforce Development Trust Full time £60,000 per yearJob Title: Workforce AnalystDepartment:Consultancy and ResearchLocation:Bristol/Sheffield Office (with hybrid work available)Pay Scale: £49,000k per annumContract:PermanentHours:Full Time (37.5 hours per week)The Workforce Development TrustThe Workforce Development Trust is a not-for-profit organisation that provides services that support employers to...
-
External Workforce Business Analyst
1 week ago
Greater London, United Kingdom Lorien Full timeExternal Workforce Business Analyst My global client are searching for a Business Analyst to support the External Workforce Programme. The Business Analyst will play a critical role in analysing business processes, gathering requirements and supporting the design of solutions that optimise external workforce management. This position involves working closely...
-
Workforce Management Analyst
6 days ago
London Area, United Kingdom TechNET CxO Full timeReal-Time Analyst Location: London Salary: £30,000–£40,000 (depending on experience) Contract: Permanent About the Role Our client is looking for a Real-Time Analyst to join their Workforce Planning team. This role is key to ensuring smooth day-to-day operations across multiple contact channels by monitoring live performance, managing adherence, and...
-
Workforce Management Analyst
1 week ago
London Area, United Kingdom TechNET CxO Full timeReal-Time AnalystLocation: LondonSalary: £30,000–£40,000 (depending on experience)Contract: PermanentAbout the RoleOur client is looking for a Real-Time Analyst to join their Workforce Planning team. This role is key to ensuring smooth day-to-day operations across multiple contact channels by monitoring live performance, managing adherence, and...
-
Workforce Management Analyst
1 week ago
London Area, United Kingdom TechNET CxO Full time £30,000 - £40,000 per yearReal-Time AnalystLocation:LondonSalary:£30,000–£40,000 (depending on experience)Contract:PermanentAbout the RoleOur client is looking for a Real-Time Analyst to join their Workforce Planning team. This role is key to ensuring smooth day-to-day operations across multiple contact channels by monitoring live performance, managing adherence, and optimising...
-
Real-Time Workforce Analyst
15 hours ago
Greater London, United Kingdom TechNET CxO Full timeA leading technology consultancy in Greater London is seeking a skilled Real-Time Analyst to join their Workforce Planning team. This role is crucial for monitoring live performance across multiple channels and ensuring that staffing levels meet service targets. The ideal candidate will analyze data in real time to identify risks and optimize resources....
-
External Workforce Business Analyst
2 weeks ago
London, United Kingdom Lorien Full timeExternal Workforce Business AnalystMy global client are searching for a Business Analyst to support the External Workforce Programme. The Business Analyst will play a critical role in analysing business processes, gathering requirements and supporting the design of solutions that optimise external workforce management. This position involves working closely...
-
Strategic Workforce Analyst
3 weeks ago
london (city of london), United Kingdom ManpowerGroup Full timeJob Title : Strategic Workforce Analyst Duration : 6 Months (possibility of extension) Location: London (Hybrid /Paddington) Job Purpose: The primary purpose of this role is to support the execution of the Digital & Technology ("D&T") workforce strategy to ensure our organisation is equipped with the right talent, skills and capacity in the right location to...
-
Greater London, United Kingdom Lorien Full timeA global consulting firm is seeking an experienced Business Analyst to support their External Workforce Programme in London. The role involves analysing business processes, gathering requirements, and collaborating with stakeholders to enhance external workforce management. Candidates should have proven experience in large-scale transformation programmes and...
-
External Workforce Business Analyst
2 weeks ago
City Of London, United Kingdom Lorien Full timeMy global client are searching for a Business Analyst to support the External Workforce Programme. The Business Analyst will play a critical role in analysing business processes, gathering requirements and supporting the design of solutions that optimise external workforce management. This position involves working closely with stakeholders to understand...