E-Commerce Operations Manager

2 weeks ago

City Of London, United Kingdom Auree Jewellery Full time

OverviewAt Auree, we create jewellery designed to be worn, loved, and enjoyed every day. Since 2014, our small but ambitious team has been building a business that combines style, craftsmanship, and thoughtful design. As we grow, we’re looking for an organised and proactive E-commerce Operations Manager to join us and keep everything running beautifully behind the scenes and ensure we delight our customers every day through our customer support.This is a varied role — perfect for someone who enjoys problem-solving, thrives on efficiency, and takes pride in making things work seamlessly across sales channels, fulfilment, and customer service.What You’ll DoSales Channels & MarketplacesOversee day-to-day operations across online marketplaces (e.g. Wolf and Badger etc).Support wholesale accounts with efficient order processing and comms.Ensure direct sales (via website, in-person, and telephone) run smoothly and customers are supported.Assist with occasional events and fairs, from planning to execution.Fulfilment & Customer ServiceManage the complete order cycle: fulfilment, returns, and exchanges.Own customer service: ensuring enquiries are handled promptly and professionally.Manage customer service software, reporting on customer experience.Work closely with fulfilment partners to ensure accurate and timely delivery.Inventory & PackagingMaintain accurate stock records across web, marketplaces, and wholesale.Manage packaging inventory and ordering, keeping an eye on costs and suppliers.Create new product barcodes and ensure accurate uploads of product and packaging data to Fulfilment.Monitor cost control and efficiency in fulfilment processes.Workshops & SuppliersCoordinate hallmarking, made-to-order, plating, and engraving services.Manage relationships with suppliers to ensure quality and timely turnaround.Support bespoke and custom jewellery orders through smooth operations.Process & EfficiencyReview and improve operational processes across fulfilment, CS and inventory.Seek opportunities to increase efficiency, reduce costs, and support business growth.Work closely with the Marketing and E-commerce Manager to align operations with campaigns and launches.About YouExperience in operations and fulfilment (ideally in retail, fashion, or e-commerce).Highly organised, detail-oriented, and calm under pressure.Strong communication skillsConfident managing inventory systems, order management, and customer service tools.Customer experience obsessed.Confident using data to make decisions and tracking outcomesExcited about the possibilities of AI and automation.Commercially aware, with experience managing costs and supplier relationships.Enthusiasm for jewellery, fashion, and customer experience.The DetailsLocation: Our studio is in SW17 (Tooting Bec / Balham).Hours: Full-time (some flexibility on hours possible)Salary: £27,000-£38,000.Why Join Us?This is a chance to be part of Auree’s next stage of growth — making a real impact in how we deliver to our customers and partners every day. You’ll work closely with a collaborative, passionate team, in a role where your ideas for process and efficiency will be highly valued. #J-18808-Ljbffr

  • E-commerce Executive

    1 week ago

    London, United Kingdom Petersham Nurseries - E-commerce Full time

    **Position Overview** The Ecommerce Executive is a key role in developing Petersham Nurseries’ brand online, and is responsible for logístical bridging of all aspects of online trading: from getting new product onto the website to handling customer enquiries and initiating improvements in our online practices. **Main Responsibilities** - _ Scheduling...

  • Management Accountant

    1 week ago

    City Of London, United Kingdom Manning Global Full time

    Job Description Our client, a global and innovative social media company, is recruiting for a Management Accountant – E-commerce to join their business in the UK. Position Title Management Accountant - E-commerce (Mandarin speaking) Position Type Fixed term contract Start Date ASAP Location London Contact Bianca P +44 (0) 151 808 1029 Responsibilities...

  • Senior E-commerce Executive

    3 weeks ago

    City of London, United Kingdom Hello Klean Full time

    Company:Hello Klean is an indie beauty brand based in London, focused on developing beauty solutions for hard water. We have sold over 500,000 products and were featured on BBC Dragons’ Den in 2023. With 700% growth in the last two years, we are on track to becoming a £100m global beauty brand.Job Overview:We seek a highly motivated and detail-oriented...

  • E-commerce Manager

    2 weeks ago

    London, United Kingdom Coburg Banks Limited Full time

    **Role:E-Commerce Manager - Relocation to Kuwait** **Location:Kuwait** **Salary:£48,000 - £55,000 (TAX FREE)** **Benefits:Generous Bonus, Relocation package, car subsidiary, housing allowance** **Why would I want to relocate?** This is a once-in-a-lifetime opportunity for an E-Commerce Manager to join an evolving global brand. You will have the chance...

  • E-commerce Manager

    4 days ago

    London, United Kingdom DG Partnership Ltd Full time

    **E-Commerce Manager - Completive Salary - London** **The Role Are you an experienced E- Commerce Manager ready to take the lead in launching a new E-Commerce/Furniture online sales venture? **Key Responsibilities: The key responsibilities of an E-commerce Manager include, but are not limited to: - Help us launch our new ecommerce/ furniture online sale...

  • E-Commerce Strategy Manager

    2 weeks ago

    City Of London, United Kingdom ASOS Full time

    Company Description We're ASOS. We blend our flair for fashion with our love of cutting‑edge technology, but more importantly we're interested in how we can bring the best out of you. We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and...

  • E-Commerce Manager

    3 days ago

    City Of London, United Kingdom Jaded London Full time

    Role overviewReporting to the Head of E-Commerce, you will own and manage the day-to-day trading of the Jaded London website. You’ll constantly look for ways to optimise our current strategy and devise new and cutting-edge initiatives to keep Jaded ahead of the curve. It’s important to understand our brand and our customers and to think like one of our...

  • E-Commerce Lead

    4 days ago

    City Of London, United Kingdom Hiring People Full time

    Fortuna Healthcare have an exciting new opportunity to work in an E-Commerce role in which the successful applicant would form part of a very friendly and highly ambitious team within a fast-moving and dynamic small business environment. A competitive salary together with a generous benefits package is available to the successful applicant. Start Date:...

  • E-Commerce Manager

    6 days ago

    London, United Kingdom TOPPS TILES Full time

    There's plenty about Topps Group that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect...

  • E-commerce Intern

    2 weeks ago

    London, United Kingdom Francis Kurkdjian Full time

    **Position**: **Position Title**:E-Commerce Intern **Reports To**:E-Commerce Manager **Position Summary**:We are seeking a proactive and detail-oriented E-Commerce Intern to assist with various aspects of our E-Commerce operations. This role offers hands-on experience in both day-to-day operations and strategic projects, providing a comprehensive...