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Helpdesk Advisor
3 weeks ago
Are you ready to make a difference in a fast‑paced environment? A leading company in the FM industry is looking for a Helpdesk Advisor in West Yorkshire. In this role, you’ll be the central point of contact for all facilities‑related enquiries, ensuring a smooth, safe, and compliant operation across diverse sites. The Role As the Helpdesk Advisor, you’ll : Act as the first point of contact for all FM‑related queries via phone, email, and internal systems. Log, track, and update reactive and planned maintenance requests in the CAFM / helpdesk system. Prioritise and assign work orders to engineers, contractors, or relevant teams in accordance with SLAs. Monitor open tickets and follow up to ensure timely completion and quality of service. Communicate effectively with internal departments, building users, and external contractors. You To be successful in the role of Helpdesk Advisor, you’ll bring : Previous experience in a helpdesk or customer service role—experience in facilities management is a plus. Strong communication skills and a team‑oriented approach. Proficiency with CAFM / helpdesk systems and a solid understanding of service‑level agreements. An organised and proactive demeanor, able to manage multiple tasks effectively. What’s in it for you? This role is in a major player within the Facilities Management sector, known for its commitment to service excellence and operational efficiency during all stages of facilities operations. This position offers exciting project involvement within a collaborative team environment. You will gain significant experience in a reputable firm in FM, with a clear project focus. Apply Now To apply for the position of Helpdesk Advisor, click ‘Apply Now’ and send your CV to Joel Powney. Interviews are taking place now, don’t miss your chance to join this exceptional team #J-18808-Ljbffr
