Client Advisor Assistant

About Tribal Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop, and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences, and delivering successful outcomes.
The Data Management Services team (DMS) provide support for Tribal software customers. We assist with student placements, and help providers publish government-funded courses and apprenticeships via the GOV.UK service. Our mission is to deliver accurate, responsive service so customers can focus on enhancing the learner experience. As an Customer / Information Advisor, you will play a key role in supporting our customers by delivering responsive helpdesk services. You will assist institutions with student placements, help providers publish government-funded courses and apprenticeships, and act as a professional liaison between higher education institutions and placement providers.

This is a hybrid role of two days per week in Sheffield (Tuesday and Wednesday) with three working from home. This is also a 7 month fixed term contract.

Providing helpdesk support via email and phone, ensuring that customer contacts are responded to quickly, accurately and professionally, resolving customer queries first time.
Proactively identifying opportunities for continuous improvement of processes, systems and ways of working, as well as your own performance.
Working flexibly across the variety of systems and customers to ensure successful and timely delivery of customer projects, particularly at times of peak workload.
Acting as a representative of the customer when dealing with stakeholders such as placement or training providers and ensuring that all communications with stakeholders is professional and reflect the customer’s policy, guidance or agreed protocols.
Providing training, system demonstrations and guidance to users either face-to-face, by telephone, using conferencing software or webinars.
Liaising with Higher Education Institutions (HEIs) and placement providers to ensure that they add their student placement requests and placement offers to the PMP system in a timely and accurate way.
Providing an excellent and responsive experience for customers contacting the PMP support desk via telephone, conferencing software or email.

Excellent IT skills including Excel, Word and Outlook.
Great customer Service skills.
Understanding of management data in Excel.

Please note that you will be required to obtain a DBS check (covered by us as an employer)

We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance and Employee Assistance Programme, along with a generous parental leave package and the ability to buy or sell holiday each year. We also offer the option of working overseas for up to 8 weeks per year. You will also have access to E-Learning Opportunities to enhance your skills, Volunteer Days to give back to your community and access to Achievers, our reward and recognition platform, to ensure you can thrive both personally and professionally in a supportive and rewarding environment.

We are committed to creating an environment that enables employees to balance their responsibilities inside and outside of work and encourage and support a range of flexible working patterns for all colleagues. As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees.