Customer Account Manager

Date Posted: 2025-12-08 Country: United Kingdom Location: Goodrich Control Systems, The Radleys, Marston Green, Birmingham, B33 0HZ Position Role Type: Unspecified Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. At our Maintenance Repair and Overhaul (MRO) facility in Marston Green, we provide specialist technical support for Electronic Engine Control, Fuel Metering units, Actuators and Pump units widely used in the Aerospace industry. Marston Green is a $300m+ turnover Repair and Overhaul site employing some 300+ across two operational modules. We’re looking for a customer first problem solver who can build strong relationships, communicate with clarity and drive real time problem resolution. If this sounds like you there’s an exciting opportunity to join our team at Marston Green as a Customer Account Manager in the Large Engine Value Stream. What we do Be the voice of the customer, Customer Account Managers are responsible for the aftermarket customer interface by maintaining contractual obligations and seeking real time problem resolutions for customer requests within an assigned value stream. What you will do Manage a portfolio of Key Customers, representing Marston Green acting as single point of contact for Airlines, Airframers and Engine Manufacturers personnel at all levels. Define and implement a communication plan for represented customers, including status reports, status update calls and a proactive customer visit schedule. Point of Escalation for Customer Complaint Resolution. Act as Voice of the Customer. Support Customer Satisfaction Surveys via the collection of Market Feedback Analysis and manage in accordance with procedure. Implement and manage improvement plans flowing customer feedback. Provide input through standard reporting tools and routes, e.g. S&OP Identify and implement continuous improvement ideas and methodology, in alignment with CORE Principles. Collate background information for customer discount requests – Raise Sales Reduction Request for Approval. Contractual on Time Delivery (OTD) Management. Monthly report out to the Senior Leadership team (PDPR). Value Steam efficiency improvements (Ad hoc projects). Provide support to the Customer / Project Team as and when required Expectations of the Role Working Monday to Friday 07:00 to 15:00 on site. Flexibility required to meet customer needs. Travel Requirements: Customer Visits - worldwide Proficiency in a second language (in addition to English) is highly advantageous What you will learn Aerospace Industry experience, and the opportunity to develop in a fast-paced aftermarket business. Professional Development Opportunities with a Scholarship program. How to operate in a Cross-Functional Environment. Qualifications we prefer Essential Criteria Prior relevant Customer interfacing experience Strong interpersonal skills with ability for developing and maintaining robust customer relationships Proficient user of MS Office applications suite Excellent communication skills Ability to think creatively A passion to take ownership and deliver Willing to travel and to work flexible hours to support communication across different time zones Ability to prioritise and manage owned tasks. Security Clearance Desirable Criteria Customer contract management experience preferred. Airline / Aerospace Industry knowledge preferred. Experience and knowledge of Project Management is desirable What we offer 25 days annual leave + bank holidays + option to buy/sell up to 5 days each year A fantastic pension scheme which operates a 2:1 match up to 10%. Health & Wellbeing Cash Plan (dental, optical, therapy, chiropody, health screening) Free onsite parking Private Medical Insurance Life Assurance & Group Income Protection scheme participation Employee Assistance Programme Flexible benefits (including discounted gym memberships) Support with professional fees Employee discounts EAP (Employee Assistance Programme) And so much more Learn More & Apply Now Please note: This position is subject to BPSS (Baseline Personnel Security Standard) checks. CLOSING DATE: 12th January 2026 RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms Click on this link to read the Policy and Terms #J-18808-Ljbffr