Training Coordinator
2 weeks ago
Training Coordinator Arcus FM is seeking a Training Coordinator to join our Operations Contract Support Team at the Upminster site. The role focuses on designing and delivering training programs that enhance quality control and operational excellence. What you’ll be doing: Develop and implement comprehensive training programs focused on quality control standards and procedures. Schedule individual and group training sessions to ensure continuous learning. Facilitate learning strategies and support colleagues in developing soft skills and quality control techniques. Collaborate with other departments to promote best practices in quality control and training. Identify individuals who would benefit from additional training, coaching, or mentoring. Track performance of team members to assess training effectiveness and make adjustments. Communicate training needs and provide access to online resources and materials. Review and assess learner progress to ensure quality standards. Identify skill gaps and areas for improvement in quality control processes. Create and update training strategies, initiatives, and materials tailored to quality control roles. Assist onboarding, probation, and mentoring processes for new team members. What we're looking for: Experience training colleagues. Experience in an FM environment (preferable but not essential). Knowledge: Knowledge of performance measurement processes, SLAs, and KPIs. 5 GCSEs above grade C including English and Maths. Skills & Competence: Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, Excel), and instructional software. Experience with instructional manuals and teaching platforms best practices. Strict adherence to company philosophy/mission statement. Good interpersonal skills and communication with all levels of management. Ability to multitask, prioritize, and manage time efficiently. Excellent leadership, team‑building, and management skills. Willingness to travel between Arcus office locations; overnight stays may be required. Upon successful completion of probation, completion of an apprenticeship for L&D Practitioner – Level 3. Benefits: Salary: £34,000 per annum. Up to 4% bonus scheme, subject to achievement of targets. 25 days annual leave + Bank Holidays. Generous contributory pension scheme with matched contributions between 5%–6%. Life Assurance. Funded Training Sponsorship Scheme. Salary Sacrifice Electronic Vehicle Scheme. Cycle to Work Scheme. Health Cash Plan. Up to 10% off B&Q / Trade Point. 20% off Nuffield Fitness and Wellbeing Centres. Seniority Level Associate Employment Type Full‑time Job Function Training #J-18808-Ljbffr
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Training Coordinator
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