Training Coordinator

2 days ago

London, United Kingdom membershipbespoke Full time

**Training Coordinator - December start**

**Membership Body**

**Hybrid working role Central London Offices,**

**Basic Salary £30,000 plus benefits**

**Permanent, Full Time December start**

My client, a well established and reputable membership body, is currently looking for an experienced Training Coordinator. They organise live, interactive training courses of between a half, and three days in length. Their training is aimed at professionals,primarily in the UK, who need to top up their skills and knowledge.

**Key responsibilities**
- Delivering the annual programme of c.250 live, public trainings using automated processes where possible, recording customer interaction on the CRM, and saving content on Sharepoint. You will be responsible for answering customer queries online, on thetelephone and face to face, and updating records on the CRM within designated service level agreements. Coordination of all logistics for each training, including materials, catering, technology, venue management, and trainer and delegate communications viathe CRM and automated tools. Initial processing of payments, purchase orders, invoices, postponements, cancellations, refunds and accruals, as well as monitoring and reporting on the finances of the public training through the CRM. Ensuring that all due processesand procedures are followed, we are GDPR compliant and that all documentation is version controlled and kept up to date on Sharepoint.

**Person Specification**:

- Minimum of **two years' training experience**at graduate level or equivalent
- **Financial delivery -**proven track record of processing income and expenditure
- **Communication skills -**The skill to clearly impart information to customers, stakeholders, internal staff, and the wider team.
- A CIPD **qualification**
- **Database skills-**use of Salesforce

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.

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