Support Desk Administrator

7 days ago

St Ives, United Kingdom Cambridge Maintenance Services Full time

Support Desk Administrator Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. We are looking for a Service Desk Administrator to join our team. The role involves acting as a central point of contact for our clients, engineers and subcontractors, maintaining in‑house and client systems, managing incoming calls and emails, and ensuring timely quoting and purchase order processes. Key Responsibilities Ensure all client quote instructions are logged Deal with incoming calls and emails Allocate quotes to engineers and subcontractors Record all communication and arrangements on our in‑house system and client portals Chase for quotes Type up quotes Raise PO’s Handle queries Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required Location St Ives, Cambridgeshire Hours of Work Rotating shifts – 8:00‑4:30 pm and 9:30 am‑6:00 pm Essential Skills & Qualifications Proven ability to accurately follow procedures Comfortable and professional on calls and emails Flexible and adaptable, able to work to timescales Ability to work under pressure with a can‑do attitude Good attention to detail Organised with effective time management and ability to multitask Work well as part of a team Previous administration experience for at least 1 year What We Offer Holiday allowance Development and training opportunities Pension enrolment after 3 months service 360 wellbeing and retail discounts Need more info? Ami will answer your questions – ami.beale@cmsl.co.uk Seniority level Associate Employment type Full‑time Job function Administrative and Customer Service Industries Administrative and Support Services #J-18808-Ljbffr

  • Client-Focused Service Desk Administrator

    7 days ago

    St. Ives, United Kingdom Cambridge Maintenance Services Full time

    A national building services provider is seeking a Support Desk Administrator in St. Ives. This role is crucial for managing communications with clients, engineers, and subcontractors while maintaining high service standards. Responsibilities include handling calls, processing quotes, and managing email inquiries. Ideal candidates should have at least 1 year...

  • Support Desk Administrator

    3 days ago

    Saint Ives, United Kingdom Cambridge Maintenance Services Full time

    Cambridge Maintenance Services are looking for a responsible Support Desk Administrator to join our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. **Key Responsibilities** - Ensuring all client instructions are logged - Allocation of jobs to engineers and...

  • Support Desk Administrator

    3 days ago

    Saint Ives, United Kingdom Cambridge Maintenance Services Full time

    Cambridge Maintenance Services are looking for a responsible Support Desk Administrator to join our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. **Key Responsibilities** - Ensuring all client instructions are logged - Allocation of jobs to engineers and...

  • Support Desk Administrator

    5 days ago

    Saint Ives, United Kingdom Cambridge Maintenance Services Full time

    Cambridge Maintenance Services are looking for a responsible Support Desk Administrator to join our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. **Key Responsibilities** - Ensuring all client instructions are logged - Allocation of jobs to engineers and...

  • Hire Desk Implant Administrator

    7 days ago

    St Helens, United Kingdom Marwood Group Limited Full time

    **Job Title**: Hire Desk Implant Administrator Based on site within Key Account **Reporting to**: Implant Manager Regional Manager Board of Directors **Join the team**: With over 40 years in the industry MGL prides itself on its commitment to quality and growth and we are excited to offer the opportunity of Hire Desk Implant Administrator to an ambitious...

  • Learning Support Assistant

    3 days ago

    St Albans, United Kingdom Supply Desk Full time

    Learning Support Assistant – SEN School Full-Time | Long-Term | February 2026 Start | St Albans Supply Desk is excited to collaborate with a caring SEN school in St Albans to recruit a passionate and dedicated Learning Support Assistant (LSA) for a full-time, long-term position starting in February 2026. This is a fantastic opportunity to make a...

  • 2nd Line Support Engineer

    2 weeks ago

    St. Ives, United Kingdom Pure Resourcing Solutions Full time

    2nd line Service Desk Engineer Location: Cambridge **Salary**: £25,000 - £30,000 Remote - Two days a month onsite - Guide and support 1st liners and field service engineers to help mentor the more junior members - Escalate to 3rd line where necessary - Support both hardware and software technologies across the business - Manage Client expectations when...

  • Helpdesk Administrator

    1 week ago

    Saint Ives, United Kingdom Cambridge Maintenance Services Full time

    **Job Title - Support Desk Administrator** **Location St. Ives, Cambridgeshire** Cambridge Maintenance Services are looking for a responsible Support Desk Administrator to join our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. Key Responsibilities - Ensuring...

  • Sharepoint Administrator

    1 day ago

    St Helens, United Kingdom IT Support 365 Limited Full time

    **SharePoint Administrator** **Salary**: £30,000 **Location**: St. Helens, Merseyside. **Job purpose** Working as part of a small team, responsibilities will include SharePoint project work, providing technical advice to the Service Desk team and point of technical support for any other ongoing projects. **Responsibilities** - Provide technical support...

  • Service Desk Support Analyst

    1 week ago

    Bury St. Edmunds, United Kingdom Greene King Full time

    **Service Desk Support Analyst** **Role purpose**: We have an exciting opportunity for an experienced Service Desk Analyst to join our fast-paced Support Services team in Greene King. Based at our Bury St Edmunds office, working within a team of 11, reporting into the 1st Line Service Desk Team Leader.**Key responsibilities**: - Support builds and repair...