Hire Desk Implant Administrator

3 days ago

St Helens, United Kingdom Marwood Group Limited Full time

**Job Title**: Hire Desk Implant Administrator

Based on site within Key Account

**Reporting to**: Implant Manager
Regional Manager
Board of Directors

**Join the team**:
With over 40 years in the industry MGL prides itself on its commitment to quality and growth and we are excited to offer the opportunity of
Hire Desk Implant Administrator to an ambitious and enthusiastic individual, eager to contribute to our company’s success.

As a Hire Desk Implant Administrator, you will be responsible for assisting with a busy implant desk based within a major Key Account.
You will ensure that all aspects of reporting, hire desk administration and query response are properly defined, understood, and all actions carried out to a high and accurate standard.

**Main Responsibilities**:

- Overdue live hire monitoring, filtering and contact with Key Account client for continuation of hire contracts.
- To assist with the follow up to hire and sales quotations and ask all required questions of price, budget and product suitability.
- Record full details of all lost hires/sales on our quality system including competition, prices and full info.
- Monitor the Key Account client’s plant on hire via MGL system that require thorough examination. Download to Excel and filter by date.
- Where necessary assist with carrying out the organization of on-site plant checks and examinations for equipment on hire.
- Carry out confirmation calls to customers to check on all deliveries made for quality of plant & service received and ask regarding any other business.
- POD/POC checks and document saving to both network systems.
- Good news calls to customers regarding plant returned in good order and ask regarding any other business.
- Investigate invoice queries where required.
- If/when necessary complete a customer complaint form on behalf of the customer and see the process through until the matter has been resolved.
- Housekeeping on our network computer system with site contacts, site addresses being marked as unused as required.
- To assist with collating relevant KPI information on Excel spreadsheets.
- Attend monthly KPI review meeting with Key Account Customer/

MGL where necessary.
- Any other duties as necessitated by your role within the organization and the overall corporate objective of the company.

**Main Requirements**
- Minimum 1 years’ experience working in sales within the construction/ hire or customer service industry
- Strong customer service background
- Strong organizational skills
- Excellent communicator both verbally and written
- Rounded education
- Must have good Excel skills

**Benefits**:

- Competitive salary and turnover related bonus scheme
- 25 days annual leave plus public holidays
- Contributory pension scheme
- Life assurance
- Employee Wellbeing (EAP, Eye Tests & Glasses Prescription contribution, Full PPE and work wear provided)
- Full product and system training

Please note pay range indicated includes bonus payments.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£27,500.00 per year

**Benefits**:

- Company pension
- Life insurance
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

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