Customer Resolution Team Manager
2 days ago
Customer Resolution Team Manager Location: Stratford-upon-Avon (1 day remote)Salary: Up to £34,000Hours: 40 hours/week, 8am-5pm Mon-Fri The Role We are seeking an experienced Customer Resolution Team Manager to lead, motivate, and develop a team of 6-8 staff in a fast-paced contact centre environment. The team focuses on supporting customers experiencing difficulties with payments or account issues, ensuring a positive and effective resolution within set guidelines. This is a hands‑on management role where you will drive performance, support your team, and help improve processes to enhance the customer experience. Key Responsibilities Coordinate and monitor the team to meet departmental and client targets Motivate, coach, and develop team members to achieve KPIs Conduct call audits and participate in compliance calibration sessions Lead by example and set high performance standards Identify and implement improvements to processes and the customer journey Manage first‑line HR responsibilities, including holiday, sickness, and initial escalations Liaise with clients to maintain strong working relationships About You Previous experience in a team lead or managerial role Strong people management and coaching skills Ability to work under pressure in a fast‑paced environment with tight deadlines Experience in debt collection is desirable Self‑motivated, proactive, and positive attitude Brook Street NMR is acting as an Employment Agency in relation to this vacancy. #J-18808-Ljbffr
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Customer Resolution Team Manager
2 days ago
Stratford-upon-Avon, United Kingdom Brook Street UK Full timeCustomer Resolution Team ManagerFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Location: Stratford-upon-Avon (1 day remote) Salary: Up to £34,000 Hours: 40 hours/week, 8am-5pm Mon-FriThe RoleWe are seeking an experienced Customer Resolution Team Manager to lead, motivate, and develop a team...
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Customer Resolution Team Manager
1 day ago
Stratford-upon-Avon, United Kingdom Brook Street UK Full timeCustomer Resolution Team ManagerLocation:Stratford-upon-Avon (1 day remote) Salary:Up to £34,000 Hours:40 hours/week, 8am-5pm Mon-FriThe RoleWe are seeking an experiencedCustomer Resolution Team Managerto lead, motivate, and develop a team of 6-8 staff in a fast-paced contact centre environment. The team focuses on supporting customers experiencing...
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Customer Resolution Team Lead | Hybrid
1 day ago
Stratford-upon-Avon, United Kingdom Brook Street Full timeA leading recruitment agency in Stratford-upon-Avon seeks an experienced Customer Resolution Team Manager to lead and develop a team of 6-8 staff in a dynamic contact center environment. The role requires strong people management, coaching skills, and the ability to enhance the customer experience. Ideal candidates will have prior leadership experience and...
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Debt Resolution Manager
3 days ago
Stratford-upon-Avon, United Kingdom Made Employment Ltd Full timeDo you have experience managing teams within a call centre environment? Do you have an interest in helping customers satisfy outstanding debt? If so, then this is the job you've been looking for! Our client are a leading debt resolution business with a head office based in the beautiful in Shottery, Stratford-upon-Avon. They are looking for a strong team...
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Customer Account Manager
6 days ago
Stratford-upon-Avon, United Kingdom Brook Street Full time**Customer Account Manager** **Salary £23,500 - £24,800** **Monday - Friday 9:00pm - 5:00pm** **HYBRID WORKING** **Monday to Friday working - They cover hours of 8am to 5pm but they can be flexible on this.** **Standard 7.5-hour (OR Optional 8 hour) shift; across hours between 8am and 5pm meaning no weekend working! No late shifts!** **28 days holiday...
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Customer Account Manager
7 days ago
Stratford-upon-Avon, United Kingdom Brook Street Full timeCustomer Account Manager Salary £23,500 - £24,800 Monday - Friday 9:00pm - 5:00pm HYBRID WORKING Monday to Friday working - They cover hours of 8am to 5pm but they can be flexible on this. Standard 7.5-hour (OR Optional 8 hour) shift; across hours between 8am and 5pm meaning no weekend working! No late shifts! 28 days holiday (including Bank...
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Technical Resolution Group Engineer
2 weeks ago
Stratford-upon-Avon CV NR, United Kingdom eloquent-technologies Full time £40,000 - £50,000 per yearIntroduction:As the TRG Engineer is a senior technical role within Eloquent's Service Delivery team, you will be responsible for resolving complex, escalated issues that cannot be addressed at first contact. This position requires advanced troubleshooting skills, deep technical knowledge, and a strong commitment to delivering high-quality solutions that...
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Slots Supervisor: Lead Team
5 days ago
Stratford-upon-Avon, United Kingdom Genting Casinos UK Limited Full timeA major UK leisure business is seeking a Slots Supervisor to manage day-to-day operations and a team in Stratford-upon-Avon. The ideal candidate will motivate staff to maximize slot revenue while ensuring exceptional customer service. Responsibilities include managing shifts and handling problem resolution. This position offers competitive salary and various...
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Customer Service Advisor
1 week ago
Stratford-upon-Avon, United Kingdom Everyone Active Full timeJob Summary: **Responsibilities**: - Resolve customer complaints effectively and efficiently - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid, and complete information by using the right methods/tools - Handle...
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Customer Team Leader
2 weeks ago
Stratford-upon-Avon, United Kingdom Coop Full time**Customer Team Leader** Location: Wordsworth Avenue, Trinity Meads, Stratford Upon Avon, CV37 7BN Pay: £13.32 per hour Contract: 18 hours per week + regular overtime, permanent, part time Working pattern: 3 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...