Customer Resolution Team Manager
2 days ago
Customer Resolution Team ManagerLocation:Stratford-upon-Avon (1 day remote) Salary:Up to £34,000 Hours:40 hours/week, 8am-5pm Mon-FriThe RoleWe are seeking an experiencedCustomer Resolution Team Managerto lead, motivate, and develop a team of 6-8 staff in a fast-paced contact centre environment. The team focuses on supporting customers experiencing difficulties with payments or account issues, ensuring a positive and effective resolution within set guidelines. This is a hands-on management role where you will drive performance, support your team, and help improve processes to enhance the customer experience.Key ResponsibilitiesCoordinate and monitor the team to meet departmental and client targetsMotivate, coach, and develop team members to achieve KPIsConduct call audits and participate in compliance calibration sessionsLead by example and set high performance standardsIdentify and implement improvements to processes and the customer journeyManage first-line HR responsibilities, including holiday, sickness, and initial escalationsLiaise with clients to maintain strong working relationshipsAbout YouPrevious experience in a team lead or managerial roleStrong people management and coaching skillsAbility to work under pressure in a fast-paced environment with tight deadlinesExperience in debt collection is desirableSelf-motivated, proactive, and positive attitudeBrook Street NMR is acting as an Employment Agency in relation to this vacancy.TPBN1_UKTJ
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Customer Resolution Team Manager
3 days ago
Stratford-upon-Avon, United Kingdom Brook Street Full timeCustomer Resolution Team Manager Location: Stratford-upon-Avon (1 day remote)Salary: Up to £34,000Hours: 40 hours/week, 8am-5pm Mon-Fri The Role We are seeking an experienced Customer Resolution Team Manager to lead, motivate, and develop a team of 6-8 staff in a fast-paced contact centre environment. The team focuses on supporting customers experiencing...
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Customer Resolution Team Manager
8 hours ago
Stratford-upon-Avon, United Kingdom Virtual Bridges Full timeCustomer Resolution Team Manager – Virtual Bridges Location: Stratford-upon-Avon (1 day remote) Salary: Up to £34,000 Hours: 40 hours/week, 8am-5pm Mon-Fri We are seeking an experienced customer resolution team manager to lead, motivate, and develop a team of 6-8 staff in a fast-paced contact centre environment. The team focuses on supporting customers...
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Customer Resolution Team Manager
3 days ago
Stratford-upon-Avon, United Kingdom Brook Street UK Full timeCustomer Resolution Team ManagerFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Location: Stratford-upon-Avon (1 day remote) Salary: Up to £34,000 Hours: 40 hours/week, 8am-5pm Mon-FriThe RoleWe are seeking an experienced Customer Resolution Team Manager to lead, motivate, and develop a team...
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Customer Resolution Team Lead
13 hours ago
Stratford-upon-Avon, United Kingdom Virtual Bridges Full timeA customer service company in Stratford-upon-Avon is looking for a Customer Resolution Team Manager to lead, motivate, and develop a team of 6-8 staff in a fast-paced environment. The role involves supporting customers with payment and account issues, ensuring effective resolutions within guidelines. Ideal candidates should have prior experience in team...
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Remote Debt Resolution Team Leader
15 hours ago
Stratford-upon-Avon, United Kingdom Made Employment Ltd Full timeA leading debt resolution company in Stratford-upon-Avon seeks an experienced Team Manager to guide their customer resolution team. You will lead a small team of 6-8 people, ensuring high standards in customer service and debt negotiation. Responsibilities include motivating staff, monitoring performance, and achieving internal targets. This role offers...
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Customer Resolution Team Lead | Hybrid
3 days ago
Stratford-upon-Avon, United Kingdom Brook Street Full timeA leading recruitment agency in Stratford-upon-Avon seeks an experienced Customer Resolution Team Manager to lead and develop a team of 6-8 staff in a dynamic contact center environment. The role requires strong people management, coaching skills, and the ability to enhance the customer experience. Ideal candidates will have prior leadership experience and...
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Debt Resolution Manager
4 days ago
Stratford-upon-Avon, United Kingdom Made Employment Ltd Full timeDo you have experience managing teams within a call centre environment? Do you have an interest in helping customers satisfy outstanding debt? If so, then this is the job you've been looking for! Our client are a leading debt resolution business with a head office based in the beautiful in Shottery, Stratford-upon-Avon. They are looking for a strong team...
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Debt Resolution Manager
14 hours ago
Stratford-upon-Avon, United Kingdom Made Employment Ltd Full timeDo you have experience managing teams within a call centre environment? Do you have an interest in helping customers satisfy outstanding debt? If so, then this is the job you've been looking for! Our client are a leading debt resolution business with a head office based in the beautiful in Shottery, Stratford-upon-Avon. They are looking for a strong team...
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Customer Account Manager
12 hours ago
Stratford-upon-Avon, United Kingdom Made Employment Ltd Full time**Full Job Description** - Hybrid Working with opportunity once trained to work 3-4 days from home - Calling existing customers to help settled debt owed - Coming up with solutions to help customers with their situation - Vibrant friendly team environment **Customer Account Manager** Working for one of the UK’s leading Field Services companies...
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Customer Account Manager
1 week ago
Stratford-upon-Avon, United Kingdom Brook Street Full timeCustomer Account Manager Salary £23,500 - £24,800 Monday - Friday 9:00pm - 5:00pm HYBRID WORKING Monday to Friday working - They cover hours of 8am to 5pm but they can be flexible on this. Standard 7.5-hour (OR Optional 8 hour) shift; across hours between 8am and 5pm meaning no weekend working! No late shifts! 28 days holiday (including Bank...
