Customer Service Advisor

1 week ago

StratforduponAvon, United Kingdom Everyone Active Full time

Job Summary:
**Responsibilities**:

- Resolve customer complaints effectively and efficiently
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies

**Experience**:

- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Benefits**:

- Competitive salary
- Opportunities for career development and progression within the company

**Requirements**:

- Analytical skills for problem-solving
- Excellent verbal and written communication skills
- Experience in the financial services industry is desirable
- Proficiency in Salesforce or similar CRM software

Join our team as a Customer Service Representative to make a difference in the financial services sector

**Job Type**: Part-time

Pay: £11.44 per hour

Expected hours: 16 - 28 per week

**Benefits**:

- Company events
- Cycle to work scheme
- Employee discount
- Free fitness classes
- Gym membership
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability
- Weekends only

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: CSAMay24

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