Assistant Reservations Manager

2 weeks ago


City Of London, United Kingdom The Langham London Full time

The Langham, London; Europes first Grand Hotel is currently recruiting for Assistant Reservations Manager to join our talented Reservations team. Were an equal opportunities employer, and we welcome and value applications from all communities. ABOUT THE ROLE In the role of an Assistant Reservations Manager, your key focus will be to : deputise for the Reservations Manager in all aspects of the role assist the Reservations Manager to develop and review standards and procedures for the department take calls and answer emails personally to help the team handle the workload solve guest issues, complaints or requests when brought to your attention assist with recruitment, training, coaching and mentoring of the Reservations colleagues liaise closely with all relevant departments and build strong working relationships across the business ABOUT YOU previous experience of working within groups and / or individual reservations in a similar size property previous experience of supervising / managing / leading teams knowledge of Shiji PMS (desirable) ability to handle high volume of activities and work under pressure excellent customer service skills; ability to engage with the guest and also iron out any glitches and inspire the team to do so too YOUR BENEFITS Financial Wellbeing spa... [complete benefits list would normally continue] #J-18808-Ljbffr


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