Application Support Engineer

6 days ago

City Of London, United Kingdom Pioneer Search Full time

Application Support Analyst We are partnering with a leading financial services and specialty insurance organisation undergoing a major modernization of its technology estate. As part of this transformation, a brand‑new Application Support function is being created and we are hiring two Application Support Analysts to sit close to engineering, work directly with modern .NET platforms, and play a critical role in establishing operational reliability across a rapidly evolving landscape. The Role Working alongside engineering, cloud and infrastructure teams, you will support a modernising Azure‑based application stack and take ownership of second and third line application support across: .NET / C# microservices, APIs and integration layers CI/CD pipelines (Azure DevOps) and deployment troubleshooting Application monitoring and observability using tools such as Azure Monitor, App Insights, Log Analytics, dashboards and alert rules Triaging and resolving incidents across data pipelines, messaging services, background jobs and authentication flows Building operational automation, runbooks and proactive diagnostics Defining SLAs, service workflows, triage structures and knowledge documentation The role begins embedded within the development organisation to understand the new systems being built; after this period it transitions into a dedicated Application Operations function responsible for reliability, performance and long‑term stability of the estate. Key Skills and Experience Strong experience in Application Support, Application Operations or Production Support within a cloud environment Hands‑on understanding of Azure cloud services, ideally including App Services, Functions, SQL Database, API Management or similar Ability to read and interpret C# / .NET code, understand engineering patterns and identify root causes Skilled in troubleshooting APIs, microservices, SQL queries, authentication issues, configuration errors and cloud platform dependencies Experience using monitoring and observability tooling: Azure Monitor, Application Insights, Log Analytics, Kibana, Grafana or equivalent Strong understanding of operational processes including incident management, SLAs, problem management and service improvement Familiarity with CI/CD, Git repositories and deployment pipelines Insurance background useful but not essential Why This Is a Standout Opportunity Join a new Application Operations team and shape the model from the ground up Work directly on a large‑scale Azure cloud migration at the forefront of the business High visibility with senior engineering and IT leadership Influence tooling choices, monitoring frameworks, processes and standards Operate in a genuinely high‑performance environment that attracts ambitious talent Additional Information Position: 2 openings Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology Industry: Information Services Location: City Of London, England, United Kingdom We are looking to begin interviewing immediately—apply now for consideration or reach out to Brushoth@pioneer-search.com. #J-18808-Ljbffr

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