Customer Service Coordinator

Customer Service Coordinator (Fixed Term 12 month contract)
Location: Whitstable
Hours: Monday to Thursday 08:00 to 16:30, Friday 08:00 to 13:30 (37.5 hours a week, with hybrid working)
Salary: Competitive

An established and growing organisation is looking for a Customer Service Coordinator to join its Customer Services team in Whitstable. This is a varied, fast paced role where you will play a key part in delivering an exceptional, professional service to both internal and external customers.

The Role

As Customer Service Coordinator, you will be responsible for managing customer enquiries, quotations and sales orders from initial request through to delivery. You will act as a central point of contact, ensuring clear communication, accurate processing and proactive follow-up at every stage of the customer journey. Working closely with commercial, procurement and product teams, you will help build accurate pricing, manage lead times and support sales activity, while maintaining a high standard of customer care at all times.

We can only accept candidates with the full Right To Work and with local commute from these areas: Whitstable, Canterbury, Faversham, Herne Bay, Aylesham, Margate, Ramsgate and Broadstairs.

Key Responsibilities

Processing customer quotations and sales orders in line with agreed KPIs
Building and maintaining strong customer relationships through excellent service
Preparing quotations using internal systems and commercial guidelines
Ensuring export compliance when processing orders and quotations
Proactively following up quotations and negotiating where appropriate
Managing orders through to shipment and delivery
Providing regular updates to customers throughout the order lifecycle
Investigating and escalating customer complaints where required
Developing product knowledge to handle basic technical queries
Supporting external sales teams and Business Development Managers
Identifying opportunities for cross-selling, up-selling and new business
Liaising with internal departments to support customers and route-to-market decisions
Contributing ideas to improve service levels and team performance
Providing cover for colleagues during holidays and sickness
Undertaking training and supporting project work as requiredPerson Specification

Previous experience in a customer service or order processing environment
Experience managing customer enquiries, quotations, orders and shipments
Confident liaising between customers and internal departments
Strong relationship-building skills with both internal and external stakeholders
Good IT skills, including Microsoft Word, Excel and OutlookEmail:

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We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles