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Service Desk Coordinator
2 weeks ago
Service Desk Coordinator
Location: Glasgow
Salary: £28,500 + Benefits
Type: Full-Time, Permanent
I am currently partnering with a respected and well-established organisation in the engineering services sector who are seeking an organised and proactive Service Desk Coordinator to join their Glasgow-based Service Desk team. This is an excellent opportunity for someone who enjoys working within a fast-paced environment, coordinating workloads, communicating with engineers, and ensuring excellent customer service delivery. The role will be working a 40 hour week, rolling rota of 4 days on 4 off, shifts are either, 08:00-18:30 or 09:30 to 20:00. This will be based fully in the office.
The Role:
The Service Desk Coordinator will play a key role in organising and prioritising engineering schedules, ensuring service targets and customer expectations are consistently met. You’ll act as a key point of communication between engineers, customers, and internal teams, helping to manage resources, monitor KPIs, and support the smooth running of day-to-day service operations.
Key Responsibilities Include:
Organising daily workloads and scheduling tasks for engineers
Ensuring service levels are met and deadlines are achieved
Assisting in delivering KPI targets and customer satisfaction goals
Responding professionally to customer queries and complaints
Coordinating parts and equipment ordering and allocation
Supporting continuous improvement across the service desk
Liaising with internal departments to maintain efficient workflow
Monitoring team performance and reporting any concerns to management
Maintaining accurate records in the customer maintenance management systemWhat We’re Looking For:
Experience in a scheduling, coordination, service desk, or similar administrative role
Strong communication and relationship-building skills
Ability to prioritise workloads in a busy environment
Confident in using Microsoft Office and working with data
A proactive and positive approach to problem-solving
Strong organisational skills and attention to detailWhy This Role?
Join a supportive and collaborative working environment
Play an important role in a busy, growing service operation
Opportunity to develop within a well-established organisation
For more information please contact Codie Smith at Pertemps
