After Sales Support Administrator

Direct message the job poster from Techtronic Industries EMEAHR & Recruitment Coordinator at Techtronic Industries EMEA UKTTI is a fast growing world leader in Power Tools, Accessories, Hand Tools and Outdoor Power Equipment for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. Powerful brands, innovative products, exceptional people and operational excellence: We are dedicated to improving the lives of homeowners and tradespeople around the world. Join us and become a part of our success story.Join our team as a After Sales Support Administrator and ignite your careerAn exciting opportunity has become available to join our Operational Team within After Sales as an After Sales Support Administrator. With an exceptional team to support you, you will have the confidence and resources to provide a professional Warranty and Technical support to all of our customers across our brands. You'll be based in our stunning, modern office in Marlow, Buckinghamshire.So why Join Us?Free on-site parking at the officeA non-contractual work from home option (ideally on successful completion of first 3 months of employment)25 days holiday + bank holidaysPrivate Medical & Dental InsuranceGroup Life Assurance BenefitsDiscounted Milwaukee and Ryobi productsAccess to our TTi Benefits Hub which includes discounts with many high street retailersSupport towards Eye Sight Tests for DSE useOn-site 3rd party restaurant and coffee shop in our officesEmployee Assistance Programme with a confidential helpline available 24/7Main Responsibilities:Providing administrative assistance to the After Sales team allowing them to remain responsive to customer needsBeing accountable for ensuring all records are kept updated, and all orders are processed inline with current processesBeing part of a team and adopting a collaborative approach across business functions and key stakeholders to ensure business functions are supported accurately and effectivelyCommunicate efficiently across business functions, customer bases, and Service Partners providing continuation of service levelsEnsuring all submitted documents are completed accurately, seeking to verify any missing information within an appropriate timeframeEnsuring any returns or exchanges are accurate and all relevant information has been recorded correctly and within the terms and conditions of serviceCarry out any additional tasks assigned by your line managerKey requirements:Previous experience in administrative roles, particularly in maintaining records and processing ordersProficiency in both oral and written communication, especially in handling customer complaints and being able to communicate effectively at all levels within the organisationStrong attention to detailUnderstanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations is desirableA self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service.Outstanding verbal communication skills and with experience of dealing with challenging customer complaintsStrong data entry, typing and analytical skillsProfessional and empathic approach to resolving issuesCompetent in working with Excel, Word, and Outlook.Experience working on CRM systems. Knowledge of SAP would be advantageous#LI-LR1#LI-LD1#TTI-EMEASeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionAdministrative and Customer ServiceIndustriesManufacturingReferrals increase your chances of interviewing at Techtronic Industries EMEA by 2xSign in to set job alerts for “Sales Administrator” roles.Reading, England, United Kingdom 1 day agoFleet, England, United Kingdom 2 days agoHemel Hempstead, England, United Kingdom 1 week agoLondon, England, United Kingdom 3 weeks agoReading, England, United Kingdom 5 months agoSlough, England, United Kingdom 3 weeks agoHampton, England, United Kingdom 1 week agoSALES ASSISTANT (30hours fixed term, Watford)Watford, England, United Kingdom 2 days agoMaidenhead, England, United Kingdom 3 days agoWindsor, England, United Kingdom 2 days agoWembley, England, United Kingdom 1 month agoSunningdale, England, United Kingdom 3 weeks agoChesham, England, United Kingdom 1 week agoGuildford, England, United Kingdom 1 week agoHarrow, England, United Kingdom 1 day agoWatford, England, United Kingdom 2 days agoLondon, England, United Kingdom 1 week agoReading, England, United Kingdom 1 week agoWheatley, England, United Kingdom 2 days agoHarrow, England, United Kingdom 3 days agoOxford, England, United Kingdom 1 day agoAccount Administrator | Wealth Management | SurreySurrey, England, United Kingdom 3 weeks agoSales Assistant - Full Time - Heathrow Airport T5Hounslow, England, United Kingdom 3 weeks agoBracknell, England, United Kingdom 22 hours agoWeybridge, England, United Kingdom 2 weeks agoFarnborough, England, United Kingdom 3 days agoDidcot, England, United Kingdom 1 month agoAbingdon-On-Thames, England, United Kingdom 1 week agoWatford, England, United Kingdom 1 week agoReading, England, United Kingdom 2 weeks agoStaines-Upon-Thames, England, United Kingdom 3 weeks agoWe’re unlocking community knowledge in a new way. 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