Application Support Analyst

Company Description At Octopus, we’re entrepreneurs and we’re investors, on a mission to back the people, ideas and industries that will change the world. We think working here is great, but we’re understandably biased. Click here to explore Life at Octopus. Job Description What’s in it for you? We are seeking a highly skilled and motivated Technical Application Support Analyst to join our team within our production system support function which manages our customer facing website, corporate websites, CRM system and portfolio management systems. We are currently completing our transition to a new cloud native and event‑driven architecture, utilising future‑proofing capabilities including microservices and APIs, providing an amazing opportunity for you to employ and optimise your skills in a recognised market leader in financial services. The successful candidate will be responsible for providing technical support and troubleshooting for our financial applications, ensuring smooth and efficient operations. The team You will be a part of a team of 10 people: 2 focus on managing finance applications, while 7 oversee IT applications. This role will specifically involve managing IT applications. What You’ll Do: Provide daily support of production applications, resolving issues promptly and efficiently. Continuously monitor application performance and system health, implementing improvements where necessary. Manage major incidents, ensuring timely resolution and minimal impact on business operations with SLA. Diagnose and resolve technical issues related to application performance, connectivity, and functionality. Maintain detailed documentation of support activities, including incident reports, troubleshooting steps, and user guides. Identify and record underlying problems from recurring incidents and major incidents. Managing customers expectation by providing updates for resolution of problems or delivery of requirements. Assist end-users with technical application queries and provide training as needed. Work closely with engineering, Product Managers, IT infrastructure, and other stakeholders to improve continuous integrations, support and communication. Ensure all support activities comply with industry regulations and company policies. Qualifications Ideally, you’ll have: 3+ years’ experience in application support A degree in Computer Science, IT, or related field (preferred) Strong technical skills in Azure, AWS, Microsoft Dynamics, APIs, SQL/T‑SQL, PowerShell, Python, and Microsoft SQL Server Familiarity with HTML, XML, and tools like Postman, Confluence, JIRA, ServiceNow, FreshDesk Understanding of ITIL/ITSM frameworks and the software development lifecycle Excellent problem‑solving and communication skills A customer‑first mindset and passion for delivering great support Ability to work collaboratively in a fast‑paced, cross‑functional team You’ll be responsible for resolving complex technical issues, creating documentation, and ensuring the stability and efficiency of business‑critical applications. We encourage you to apply even if you don’t tick every box. What’s the worst that can happen? This role will evolve as we grow and develop. So, if you are looking for a challenge in a fast‑paced and dynamic business, we can deliver on that. What we offer A competitive salary, bonus, pension and share incentive plan ✈️ Untracked holiday Hybrid working – minimum 3 days a week in the office ⚓ Anchor (our wellness hub) which includes Headspace, one‑to‑one coaching through Wellness Cloud, Digital GP & more Up to 6 months paid parental leave regardless of gender ❤️ Life insurance, critical illness cover and income protection Private medical insurance for you and your family Electric vehicle leasing The option to work overseas up to a month per year Our Values At our core, we believe that how a company behaves is just as important as what it does. That’s why we chose to become an accredited B Corp and to change our Articles of Association so that the interests of all our stakeholders – employees, customers, communities, environment and shareholders – are considered in every decision we make. We are committed to building a workplace where diversity is valued, and inclusion is a priority. By providing equal opportunities for growth and development, we embrace and celebrate all races, genders, religions, sexual orientations, ages, disabilities, and socio‑economic backgrounds. We believe teams achieve their best when every member feels safe, respected and empowered to be their authentic selves. We're proud to be disability confident and are committed to supporting candidates with a disability, including neurodiversity and mental health conditions, throughout the recruitment process. Applicants are welcome to opt‑in to the disability confident scheme as part of our application process. If you require any adjustments to the interview process, we’ll be happy to accommodate where possible. #J-18808-Ljbffr