Senior Technology Support Analyst

2 weeks ago


City Of London, United Kingdom Law Support Full time

We are currently recruiting on behalf of a highly regarded US law firm, to assist them in their search for a new Senior Technology Support Analyst. This is a new role in their London office, to work as part of their highly collaborative team, whereby the successful applicant will be responsible for covering both first and second‑line IT support for the whole office, resolving IT issues, and documenting all activities. Responsibilities Providing first- and second‑line technical support to the London office. Acting as an escalation point for technical issues. Assisting the IT Manager with workload, ticketing, and the resolution of hardware and software issues. Supporting regional offices and providing off‑hours support for moves and maintenance, as needed. Delivering end‑of‑shift reports. Managing and ensuring loaner equipment is timely available. Ensuring firm‑standard laptops and mobile devices are in line with procedures. Providing user training and support for audio‑visual systems and queries. Ensuring remote access and multi‑factor authentication is supported. Installing and maintaining hardware and software. Mentoring the existing Technology Support Analyst. The firm is offering a highly competitive salary up to £65,000, plus benefits and a wonderful working culture. #J-18808-Ljbffr



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