Application Support Analyst
4 days ago
Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Education Desired : Bachelor\'s DegreeTravel Percentage : 0%Your new roleThe FIS Supply Chain Finance Client Services team is responsible for monitoring the operation of the system, providing support to our customers, performing configuration changes and working with other teams within the organisation to roll out the platform to new customers.In your new role as an Application Support Analyst you will be responsible for the provision of 2nd and 3rd line support to our global network of customers. You will take full and independent ownership of the resolution and root cause analysis of advanced technical and functional issues in a Level 2 or Level 3 capacity.What you\'ll doTriaging incoming tickets, performing analysis, and resolving customer issuesMaintain effective client communication throughout the incident life-cycleFor critical issues identify solutions to get clients back to BAU as quickly as possible in-line with client\'s SLAsActively monitoring system health using a variety of tools including dedicated infrastructure and application monitoring suites, SQL, and ActiveBatchCollaborating closely with the Development, Infrastructure, and Implementation teams to bring new customers onto the platformResolving client incidents and/or escalating where neededMonitoring and responding to monitoring eventsWho you are3 - 5+ years professional experience in a 1st, 2nd and 3rd line application support role in a customer-facing environmentStrong, demonstrable experience in successfully supporting, troubleshooting and/or implementing major hosted enterprise systemsYou are comfortable analyzing, transforming, and generally working with large datasetsYou have a passion for helping others and thrive on solving problemsYou are logical and insightful when troubleshooting problemsYou flourish in a dynamic high-pressure environment and can prioritize incoming and existing tasks according to urgency and impactAdvanced technical skills including:SQL, RDBMS expertiseMonitoring and scheduling tools (DataDog & ActiveBatch)XML and other data file formatsWindows ServersCloud and other virtualisation/containerisation technologies, particularly AzureAn understanding of ITIL concepts.Working hoursThis role involves shift working. There are three shifts working the following hours:Early Shift: 06:00 – 14:30 GMTMid Shift: 09:00 – 17:30 GMTLate Shift: 14:30 – 23:00 GMTA normal shift pattern would be 1 x Early Shift (Only on bank holidays), 1x Late Shift (Once a week), Sunday Shift (7am to 2:30pm - Once every 9 weeks) #J-18808-Ljbffr
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Application Support Analyst
1 week ago
City of London, United Kingdom Omni RMS Full time**Application Support Analyst | Financial Services** **City of London/Hybrid** **Role** My client, a well-known market leading Financial Services organisation, is seeking an Application Support Analyst to join them on a permanent basis. **Skills**: - Strong technical skills in SQL - Previous experience of providing strong 1st and 2nd Line Application...
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Junior Application Support Analyst
4 weeks ago
City of London, Greater London, United Kingdom Qh4 Consulting Full timeJunior Application Support Analyst – Investment Management – Charles River / Aladdin / SimCorp / Thinkfolio My client, a leading London-based Asset Manager, is looking for a Junior Application Support Analyst to join their Technology & Change team. This is an excellent opportunity for someone with around 3+ years of technology experience, ideally within...
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Application Support Analyst
1 week ago
City Of London, United Kingdom Petroineos Trading Limited Full timePetroineos Trading Limited is an international integrated energy trading company based in London, UK. The role is an Application Support Analyst reporting to the Application Support Manager. Application Deadline: 31 October 2025 Department: IT Location: London, UK Responsibilities Provide technical and functional support for IT managed applications to...
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Senior Technology Support Analyst
2 weeks ago
City Of London, United Kingdom Law Support Full timeWe are currently recruiting on behalf of a highly regarded US law firm, to assist them in their search for a new Senior Technology Support Analyst. This is a new role in their London office, to work as part of their highly collaborative team, whereby the successful applicant will be responsible for covering both first and second‑line IT support for the...
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Junior IT Analyst
1 week ago
City Of London, United Kingdom Picture More Ltd Full timeA leading law firm in central London is seeking a Junior IT Analyst to train into an Applications Support Analyst role. This is a great opportunity to specialise and grow within a prestigious firm. The ideal candidate has 1-4 years of relevant experience, excellent communication skills, and a willingness to learn. The position offers flexible hybrid working...
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Application Support Analyst
4 days ago
City Of London, United Kingdom Scope AT Limited Full timeAbout the RoleWe are seeking an experienced Application Support Analyst with deep expertise in Endur to join our team. The successful candidate will be responsible for providing hands-on support, troubleshooting, and issue resolution for business-critical applications, ensuring system stability and smooth day-to-day operations.Key ResponsibilitiesProvide...
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P2P Application Analyst
2 weeks ago
City Of London, United Kingdom VIQU Ltd Full timeP2P Application Analyst Colchester/London - HybridUp to £54,000 Please note - this role will adhere to a rotational shift pattern VIQU are working with a leading organization seeking an experienced P2P Application Analyst. The successful P2P Application Analyst will be key in providing advanced support and operational leadership for Procurement...
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Application Support Analyst
6 days ago
London, United Kingdom Sopra Banking Software Full timeWe are now looking for an Application Support Analyst to join our busy team. This is a hybrid working role from our Sheffield, Dunstable or London office locations. If you are looking for a new and exciting challenge, a fantastic opportunity has become available as an Applications Support Analyst within a fast growing, high performing company, who offer...
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Application Support Analyst
3 weeks ago
london, United Kingdom Qh4 Consulting Full timeApplication Support Analyst – Investment Management My client, a leading London-based Asset Manager, is looking for an Application Support Analyst to join their Technology & Change team. This is an excellent opportunity for someone with around 3+ years of technology experience, ideally within the buy-side, to develop their skills in a fast-paced investment...
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Application Support Analyst
3 weeks ago
London, United Kingdom Qh4 Consulting Full timeApplication Support Analyst – Investment Management My client, a leading London-based Asset Manager, is looking for an Application Support Analyst to join their Technology & Change team. This is an excellent opportunity for someone with around 3+ years of technology experience, ideally within the buy-side, to develop their skills in a fast-paced investment...
