Student Casework Manager

Student Casework Manager (Complaints and Conduct) Ref: 41934 Posted 3 days ago. About The Role The Student Casework Manager (SCM) will work closely with another SCM (already in post) to oversee the delivery of casework across Student Complaints, Student Discipline, and Criminal Convictions processes, ensuring that cases are managed efficiently, sensitively, and in accordance with University policies and national sector guidance. The post holder will play a leading role in managing complex, high‑risk, and sensitive cases, including sexual misconduct. This will include clerking Misconduct Panel Hearings, providing advice to senior decision‑makers and ensuring proportionate, lawful, and defensible outcomes. They will also act as a point of contact for the University’s OIA (Office of the Independent Adjudicator for Higher Education), providing expert advice on institutional risk and ensuring responses are robust and reflective of sector best practice. The Casework Manager will assist in developing and strengthening systems, processes, training and practices to ensure the University’s duties and responsibilities are met, while actively engaging with national developments in complaints, student discipline, and safeguarding. The role requires close liaison with a broad range of staff in Professional Services and Academic Faculties, with a strong focus on improving the student experience and mitigating reputational and legal risk to the University. An innovative, risk‑conscious approach, sound judgment, diplomacy, and the ability to manage business processes in a complex organisation are essential attributes for this post. About You You will be an experienced caseworker with proven investigation skills and experience of working on complex cases with a trauma‑informed approach. You will have a calm and professional way of working on cases that include distressing subject material and be dedicated to ensuring that students are able to confidently raise issues that impact them. Educated to degree level (or equivalent) you will ideally have knowledge and experience of working in the HE sector and/or criminal justice system. You will have excellent IT skills and be able to efficiently manage your own workload and at times, support other colleagues. You will communicate clearly with the team, line management, and stakeholders. Commitment to equity, diversity and inclusion informs everything that we do and you will be practised in embedding this into your working practice. About Our Division Our Student Experience is all about our Students. We work diligently to ensure that all our students are supported and have positive meaningful experiences in our University. We are led by our Student Experience Director and her Leadership team. Our services focus on Academic Quality, Student Data & Records, Careers & Entrepreneurship, Advice & Guidance, Complaints & Conduct, and Student Wellbeing. We work collaboratively with our Schools and Divisions to ensure our students have an environment that will further enhance their potential and equip them to pursue their goals and aspirations. Please find further information regarding the division at Student Experience: University of Sussex. Why Work Here & Benefits Our university is situated off the A27, next to the beautiful South Downs where you will enjoy everything that our 150‑acre campus has to offer. We are accessible by public transport; Falmer train station is a five‑minute walk to campus and several bus stops are located within campus. We also have dedicated cycling paths and encourage our staff to use these with our offering of a cycle to work scheme. Staff driving to work can park in on‑site carparks at reduced rates. Sussex is a renowned, multi‑accredited, research‑led International University and this is only possible because of the people that work here. Whether you are a member of Faculty, part of a Professional Services team or a student, it’s our people that make us great and we want you to be part of that. Key Information & Contact Please contact Katharine Travis (k.travis@sussex.ac.uk) for informal enquiries. For full details and how to apply see our vacancies page. The University of Sussex values the diversity of its staff and students, and we welcome applicants from all backgrounds. The University requires that work undertaken for the University is performed in the UK. Visa Sponsorship Queries: This role may be eligible for sponsorship. Please consult our Skilled Worker Visa information page for further information about Visa Sponsorship. Job Details Seniority level: Mid‑Senior level Employment type: Internship Job function: Education & Training Industry: Higher Education #J-18808-Ljbffr