Client Services Analyst

4 days ago

Chester, United Kingdom Adecco Full time

Client Services Analyst - Payments

Fully onsite

Contract Length: 12 Months

Location: Chester

Are you an experienced Client Services Analyst with a passion for delivering exceptional client-facing solutions? Our client is seeking a skilled professional to join their team and play a crucial role in the migration of Cash Management and Treasury bulk file payments and reporting solutions for their Global Payments Solutions (GPS) clients. If you thrive in a dynamic environment and enjoy project management, this opportunity could be perfect for you.

Key Responsibilities:

Project Management: Lead the implementation of technical cash management solutions for our EMEA GPS client base. This will involve managing connectivity through CashPro File import, 'host to Host' channels, EBICS, and SWIFT for various electronic payment and collection types, as well as reporting. Familiarity with industry standards (ISO20022) and proprietary file formats is essential.

Delivery Oversight: Ensure successful project delivery and execution, aligning with agreed timelines. Your role will be pivotal in driving clients to realise new revenue opportunities promptly while meeting their expectations.

Stakeholder Coordination: Collaborate closely with clients to establish clear implementation timelines. Maintain open lines of communication regarding project status, identifying potential issues, and proposing effective resolution steps within set deadlines.

Technical Support: Assist clients with technical connectivity and file testing to optimise Straight Through Processing (STP) for transactions. Your expertise will help ensure a seamless transition and enhance client satisfaction.

Internal Collaboration: Work in partnership with internal business partners as needed to expedite project resolutions, ensuring a smooth implementation process.

Qualifications:

Proven experience in a client-facing technical integration role, preferably within cash management or treasury services.

Strong understanding of payment processing, including EBICS, SWIFT, and various electronic payment formats.

Familiarity with ISO20022 standards and proprietary financial file formats.

Excellent project management skills with a track record of delivering projects on time and within scope.

Strong communication and interpersonal skills to effectively liaise with clients and stakeholders.

Ability to work independently and collaboratively in a fast-paced environment.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

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