Receptionist - Crowne Plaza Docklands

2 weeks ago

City of Westminster, United Kingdom Rbh Hospitality Management Full time

Job Responsibilities Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay. Handle check‑ins, check‑outs, and everything in between with efficiency, making every guest feel like a VIP. Provide expert local recommendations for brunch, hidden gems, and must‑see sights to elevate the guest experience. Manage calls, bookings, and guest requests with multitasking and a positive vibe. Keep the front desk clean, organized, and welcoming. Coordinate with housekeeping and maintenance to ensure rooms are ready and requests are met without a hitch. Surprise and delight guests with thoughtful touches and personal service, making their stay memorable. About the Front Desk Team A people person with a knack for making connections and creating memorable guest experiences. Great communication skills, effortlessly handling guest inquiries and coordinating with the team. Detail‑focused and organized; ensuring every reservation, request, and check‑out goes off without a hitch. A quick thinker who loves to solve problems and keeps things running smoothly, even when it’s busy. A team player with a flexible, ready‑to‑help attitude, keeping the good vibes rolling across departments. High energy and adaptable, thriving in a lively, fast‑paced setting where no two days are the same. Location & Facilities Nestled in the vibrant heart of East London's Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport. The hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike. Facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and an on‑site gym, complete with a heated indoor pool. Company Culture At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart. We are proud to be rated Top 30 Best Places to Work in Hospitality and constantly seek new talent to join our journey. Benefits & Perks Discounted hotel room rates for you and your friends & family. An additional day’s leave for your birthday. Enhanced maternity, adoption & shared parental leave. Course sponsorship. 30% F&B discount at RBH hotels. Refer a Friend scheme (earn £250 for each referral, up to 5). Flexible working arrangements. Wagestream – choose how and when you get paid. Life insurance. Employee Assistance Programme. Social and wellness events and activities all year round. Free meals on duty, saving you over £1,000 per year. Why Join Us? We offer an inspiring environment where your energy and enthusiasm will be valued in a dynamic team. If you're looking to grow in a bustling environment committed to exceptional guest experiences, join us #J-18808-Ljbffr

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