Receptionist

Join to apply for the Receptionist role at Bespoke Hotels We currently have an exciting opportunity to join the team as Receptionist at Sun Street Hotel. With an initial focus of building our opening team, this position offers a clear career pathway as part of the Front Office team. We truly believe our people are our biggest asset and to reflect that we offer: Market leading Rates of Pay Long service recognition including enhanced holidays starting as 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year Full Training and Supervision Given Plenty of opportunities to progress on your career path Introduce a Friend Scheme worth £600+ Access to complimentary Mental Health & Wellbeing services Discounted Bespoke Hotel Stays, for you, your family and friends 50% off all Food & Beverage during Bespoke Hotel Stays A range of local in-house benefits & many more Who We Are Sun Street is a 5-star hotel on the borderline of Shoreditch and the City of London. The mix of traditional Georgian frontage and vibrantly elegant interiors, the classical original buildings and the contemporary wing, reflect this position at the intersection of two contrasting areas of the capital. While Shoreditch is characterised by hipsters, dotcom entrepreneurs, vintage shops, craft beers and cosmopolitan cuisine, the City of London oozes tradition from every bank, livery company, pinstripe suit and champagne bar. Sun Street Hotel welcomes you all … with its own inimitable fusion of everything that is wonderful about London. Inside this oasis of tranquility in the heart of London, you’ll find a labyrinth of chic, comfortable bar, lounges, library, Orangery and members room, a fabulous 40-cover fine-dining restaurant with intimate spaces and a wine list to die for, and a glorious Sun Deck reserved for residents and members. Everything we do demonstrates our absolute dedication to the guest. Everything we do demonstrates we care. The Ideal Individual The ideal candidate will have proven experience in a similar position for a Hotel or Restaurant as well as proven experience of working in a luxury environment. The ideal individual will have confidence, flair and excellent customer service, with the ability to create memorable guest experiences. You will have an eye for detail and be able to prioritise with a positive demeanour. Role Responsibilities Work with all Departments to understand the daily operational requirements, to enable you to meet each and every guest/member request. Work in partnership with all departments to deliver excellence. Ensure comprehensive knowledge of all daily operations and events, as well as any changes to procedures. Checking VIP Rooms/Itineraries/Amenities and special requests. Managing Check In/Check Out and assisting guests with luggage handling and storage, as required. Follow all cash handling procedures to ensure payment is taken in the correct manner from members and guests. Take every opportunity to get to know & understand our members and guests. Ensure full knowledge of the One Crown Place & our neighbourhood. Embed our operating standards into day-to-day service, good communication by engaging closely with colleagues and taking pride in delivering exceptional experiences. Ensure an excellent last impression for every one of our guests. Why We Are Bespoke Founded in 2000, Bespoke Hotels has consistently grown to the point where we now manage over 9,500 hotel rooms, 4,000 employees and £815 million of assets. We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every property we have in our portfolio is Bespoke by name, and bespoke by nature. By joining the Sun Street Hotel, you will become part of the wider Bespoke Hotels family #J-18808-Ljbffr