ICT Support Technician
2 weeks ago
Overview We’re seeking an experienced and proactive ICT Support Technician to join our helpdesk and modern workplace team. You will report to our Head of ICT Infrastructure. You’ll provide day-to-day technical support, manage Microsoft 365 and Intune environments in a Hybrid Active Directory environment, and play a key role in improving our users’ IT experience across the business. This is a hands-on role suited to someone comfortable with 1st–2nd line responsibilities and looking to develop further in cloud-first IT environments. This is an in office position. About 288 Group You’ll join a successful 200-strong e-commerce business with an 80-year history, solid financial stability, and a forward-thinking approach to technology. Benefits 25 days annual holiday (rising to 30 with service) Your birthday off as an extra day’s holiday Annual company trading bonus Generous pension scheme * Private healthcare * Enhanced company sick pay * Additional maternity / paternity benefits * Subsidised gym membership Cycle to work scheme Annual summer and Christmas parties *Subject to qualifying period Key Responsibilities Provide 1st and 2nd line technical support across the business. Administer and maintain Active Directory and Azure AD accounts, permissions, and groups, GPOs Manage devices and policies in Microsoft Intune / MDM - Deployment/Configuration Support and optimise Microsoft 365 services including Teams, SharePoint, OneDrive, and Exchange Online. Troubleshoot hardware, software, and networking issues. Maintain and support Dialpad VOIP system and end-user setup. Manage IT assets, procurement, and lifecycle tracking. Support line-of-business applications, coordinating with vendors when needed. Assist in IT improvement projects and deployment of new technologies. Keep IT documentation and knowledge base up to date. Why Join Us? You’ll have the opportunity to work with a skilled team in a modern, cloud-centric environment, where you’ll be trusted to take ownership, contribute ideas, and develop your technical expertise across Microsoft 365 and Intune. Experience 1–3 years in an IT support or helpdesk role. Proven experience supporting Microsoft 365 environments. Technical Skills Windows 10/11 support and device configuration. MacOS, IOS and Android knowledge. Active Directory and Azure AD management. Endpoint management via Microsoft Intune. Understanding of networking fundamentals (Wi-Fi, IP, DNS). Familiarity with VOIP/Telephony administration. Desirable Skills PowerShell scripting or automation experience. Knowledge of cloud security principles (MFA, Conditional Access). Backup and disaster recovery awareness. Experience with asset management tools or ticketing systems. Any MCP certs or other industry certs. VMware/Hyper-V or other virtual technologies. Networking. #J-18808-Ljbffr
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ICT Support Technician
2 days ago
Poole, United Kingdom Randstad Digital Full timeOverviewJob Description - ICT Support TechnicianWe're looking for an experienced and proactive ICT Support Technician to join a busy helpdesk and modern workplace team. Reporting to the Head of ICT Infrastructure, you'll provide day-to-day technical support, manage Microsoft 365 and Intune environments within a Hybrid Active Directory setup, and play a key...
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ICT Support Technician
2 days ago
Poole, United Kingdom Randstad Digital Full timeJob Description - ICT Support TechnicianWe're looking for an experienced and proactive ICT Support Technician to join a busy helpdesk and modern workplace team. Reporting to the Head of ICT Infrastructure, you'll provide day-to-day technical support, manage Microsoft 365 and Intune environments within a Hybrid Active Directory setup, and play a key role in...
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ICT Support Technician
2 weeks ago
Poole, United Kingdom Randstad Staffing Full timeJob Description - ICT Support Technician We're looking for an experienced and proactive ICT Support Technician to join a busy helpdesk and modern workplace team. Reporting to the Head of ICT Infrastructure, you'll provide day-to-day technical support, manage Microsoft 365 and Intune environments within a Hybrid Active Directory setup, and play a key role in...
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ICT Support Technician
1 week ago
Poole, United Kingdom Randstad Technologies Full timeJob Description - ICT Support Technician We're looking for an experienced and proactive ICT Support Technician to join a busy helpdesk and modern workplace team. Reporting to the Head of ICT Infrastructure, you'll provide day‑to‑day technical support, manage Microsoft 365 and Intune environments within a Hybrid Active Directory setup, and play a key role...
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Cloud-First ICT Support Technician
1 week ago
Poole, United Kingdom Randstad Technologies Full timeA leading IT support company in the UK is seeking an experienced ICT Support Technician to provide technical support within a modern workplace. You will manage Microsoft 365 services and play a key role in enhancing the IT user experience. The ideal candidate has 1–3 years of IT support experience, particularly with Microsoft environments. This...
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Poole, United Kingdom Randstad Staffing Full timeA technology recruitment company in Poole is looking for an experienced ICT Support Technician to provide 1st and 2nd line support. The role involves managing Microsoft 365 environments, maintaining Active Directory, and troubleshooting technical issues. The ideal candidate will have 1-3 years of IT support experience. This is an office-based position...
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Poole, United Kingdom Randstad Digital Full timeA well-established technology company in Poole is seeking an experienced ICT Support Technician to provide 1st and 2nd line technical support. In this hands-on office-based role, you'll manage Microsoft 365 and Intune environments while enhancing the overall IT experience. Ideal candidates are proactive and eager to develop within a cloud-first environment,...
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