Professional Services Engineer

Who we are:

Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and telephony. We partner with market leading providers to deliver first class services and solutions

What you'll be doing:

We are seeking a skilled and motivated Network Engineer to join our dynamic team. The successful candidate will be responsible for designing, implementing, and maintaining our clients' network infrastructure, ensuring optimal performance, security, and reliability. This role requires a deep understanding of both WAN and LAN technologies, as well as the ability to manage complex network environments.

The role is largely field-based, and our customers whilst UK wide, are largely centred around London, Birmingham and Manchester. Our projects vary in scale and size and can be anything from an entire IT infrastructure managed service (including Data Cabling, Connectivity, Wireless Solutions, Hosted Telephony and Desktop Services), to smaller projects such as onboarding sites with a small number of users.

Experience we are looking for:

* Hands-On Network Engineering: Independently diagnose, implement, and resolve network issues directly on physical infrastructure, confidently working with hardware, on-site equipment, and end-to-end troubleshooting.

* Network Implementation: Configure, and deploy network solutions for clients, including routers, switches, firewalls, and other network devices.

* Network Monitoring and Maintenance: Monitor and maintain network performance using advanced network monitoring tools. Troubleshoot and resolve network issues promptly to minimize downtime and ensure high availability.

* Network Assessments and Audits: Conduct comprehensive network assessments and audits to identify potential vulnerabilities, performance bottlenecks, and areas for improvement. Provide detailed reports and recommendations to clients.

* Technical Support: Provide technical support and guidance to clients, resolving network-related issues in a timely manner. Offer remote and on-site support as needed.

* Documentation: Document network configurations, changes, and procedures for reference and compliance purposes. Maintain accurate and up-to-date network diagrams and documentation.

* Security Management: Implement and manage network security measures, including firewalls, VPNs, intrusion detection systems, and other security technologies. Ensure compliance with security policies and best practices.

* Continuous Improvement: Stay up-to-date with the latest industry trends and technologies. Participate in continuous learning and professional development to ensure our clients benefit from cutting-edge solutions.

* Drivers Licence - Full UK

* Willingness to travel, including occasional overnight stays

What you’ll get from us:

* Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us.

* Knowledgeable, high-achieving, experienced and fun colleagues

* A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance

* Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.

* 25 days annual leave + bank holidays

* Active workplace committees (Social / Wellness)

Sounds like you?

If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at (email address removed) – we’ll arrange an informal chat about the role