2nd Line Service Desk Engineer
7 days ago
Are you ready to take your technical expertise to the next level? We’re looking for a 2nd Line Engineer to join our dynamic Service Desk team. In this role, you’ll be the go-to escalation point for resolving complex technical issues while building strong relationships with our clients and mentoring your peers. You’ll ensure that our clients receive top-notch support while keeping technical documentation accurate and up-to-date for seamless service delivery.What You’ll Do:Service Excellence: Handle incoming calls to the Service Desk, log activities in our CRM, and follow established procedures to ensure exceptional customer service.Problem Solving: Diagnose and resolve technical issues, escalating when necessary, to deliver timely solutions.System Management: Install, maintain, and troubleshoot hardware/software, reconfiguring and performing upgrades as required.Team Support: Act as a mentor for 1st Line Engineers by providing technical assistance and sharing your expertise.Client Interaction: Maintain and update client site documentation, propose system improvements, and build strong client relationships.Out-of-Hours Support: Provide after-hours client support as part of a rotating schedule (2nd and 3rd line only).Continuous Improvement: Stay up-to-date with technologies used by Air IT and its clients, and ensure all work aligns with our Information Security Management System (ISMS).What You’ll Bring:Essential Qualifications, Knowledge, and Experience:Proven experience as a Service Desk Engineer.Expertise in Microsoft Windows Server/Desktop Environments.Familiarity with Microsoft 365, Azure Active Directory, Backup/DRaaS, and related technologies.Solid knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching).Outstanding customer service and communication skills.Desirable Qualifications and Experience:Knowledge of InTune, Conditional Access Technologies, and Mimecast email security.A valid UK driving license.Why apply?This is your chance to work in a collaborative environment where your skills will shine, and your contributions will make a real impact. You'll have the opportunity to grow professionally, support a variety of clients, and play a pivotal role in the success of our Service Desk team. #J-18808-Ljbffr
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2nd Line Support Engineer
4 weeks ago
Birmingham, United Kingdom Oscar Technology Full time2nd Line Support Engineer | Birmingham | £35,000 Oscar Technology has partnered exclusively with a leading MSP near Birimingham to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in...
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2nd Line Support Engineer
5 days ago
Birmingham, United Kingdom Oscar Technology Full time2nd Line Support Engineer | Staffordshire | £35, DoEOscar Technology has partnered with a leading MSP in the Staffordshire area to recruit for a skilled 2nd Line Support Engineer to join their team - this is a hybrid position.Job DescriptionAs a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk...
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2nd Line Support Engineer
2 weeks ago
Birmingham, United Kingdom Oscar Technology Full time2nd Line Support Engineer | Staffordshire | £35, DoEOscar Technology has partnered with a leading MSP in the Staffordshire area to recruit for a skilled 2nd Line Support Engineer to join their team - this is a hybrid position.Job DescriptionAs a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk...
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IT Support Engineer
2 weeks ago
Birmingham, United Kingdom IT Talent Solutions Full timeIT Support Engineer (1st /2nd line) Overview We are looking for an enthusiastic and reliable IT Support Engineer, based in Birmingham, to join a busy and supportive technology team on a 3-month contract. This position is ideal for someone with a strong understanding in 1st line support and some exposure to 2nd line tasks, who is excited to learn, develop new...
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Hybrid 2nd Line Support Engineer
2 weeks ago
Birmingham, United Kingdom Oscar Technology Full timeA leading technology firm is seeking a skilled 2nd Line Support Engineer in Birmingham. This hybrid role involves providing essential support to the service desk and collaborating closely with the IT field team. Candidates should have extensive knowledge of hardware and software applications, as well as strong networking skills. The company offers appealing...
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3rd Line Engineer
7 days ago
Birmingham, United Kingdom James Adams Full timeBase pay rangeDirect message the job poster from James AdamsAbout The TeamI'm working with a rapidly growing MSP with a thriving service desk team of 45 professionals. As they continue to expand, they're looking for an experienced 3rd Line Engineer to join their technical team and take ownership of their most complex challenges.The RoleAs the 3rd Line...
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IT Service Desk Analyst
1 week ago
Birmingham, United Kingdom Ashdown Group Full timeIT Service Desk Analyst - Global Insurance Business (Birmingham) Initial 6 month fixed term contract.Salary up to £38,000 pro rata plus bonus, 25 days holiday and hybrid working (ideally visiting the office twice a week) A global insurance in central Birmingham is looking for an experienced Service Desk Analyst /2nd Line Desktop Support Analyst. This is a...
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2nd Line WAN Network Engineer
7 days ago
Birmingham, United Kingdom CBS Butler Full timeJob ref: LF1212767_1698683839 Location: Birmingham Sector: Job type: Salary: £300 - £400 per day Contact: Laura Fitzgerald Email: Published: 1 day ago Duration: 6 Months Start date: ASAP Salary: Up to£400 per day inside ir35 Location: Onsite in Birmingham I am looking for a 2nd Line WAN Engineer with experience supporting, configuring and troubleshooting...
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2nd Line Support Engineer
3 days ago
Birmingham, United Kingdom LJW Solutions Full time**2nd Line Support Engineer** **Birmingham** **£20,000 - £25,000** LJW Solutions are currently working with one of the UK’s leading independent medium-sized law firms who are looking for a 1st/ 2nd Line Engineer where you will play a pivotal role in providing IT Support across there sites across Birmingham. The role will initially be on a 12 Month...
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1st Line Service Desk Analyst
2 weeks ago
Birmingham, United Kingdom SCC Full timeBasic Information We are actively building diverse teams and welcome applications from everyone. Role: 1st Line Service Desk Analyst Location: Birmingham - CV2 Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, flexible benefits scheme, and 2 paid‑for volunteering days a year. Hours: Four days on, four days off....
