Client Service Administrator

5 days ago


Oswestry, United Kingdom Sweden Renewable Energy Investments AB Full time

Join to apply for the Client Service Administrator role at Sweden Renewable Energy Investments AB. We are looking for a dedicated client services professional to deliver first‑class care to our clients and support business growth. Key Responsibilities Process new business following company procedures and processes. Maintain relationships with clients and enhance the company's profile in the community. Handle new and existing client communications and queries. Support and manage new and existing enquiries. Develop and maintain internal relationships to ensure business flow and meet agreed targets. Support onboarding of new clients into the business. Maintain client review communications. Work with the Client Services team to address client and internal queries. Support delivery and achievement of client service standards. Communicate client improvement feedback and maintain records. Manage individual workflow and task delivery. Required Skills & Competencies Strong communication skills to inform, help and advise clients clearly and liaise with professionals. Effective listening skills to understand client needs. Problem‑solving abilities. Confidence, patience, politeness, tact and diplomacy for difficult situations. Creative thinking to generate ideas to improve customer service. Ability to work well under pressure. Organizational and planning skills to develop customer service policies. Good personal presentation, especially for face‑to‑face client interactions. Commitment to continuous improvement of customer service skills. Ability to keep up to date with legislative and industry changes affecting the business and clients. This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career. #J-18808-Ljbffr



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