Customer Care Coordinator
2 weeks ago
Customer Care Coordinator – Persimmon Homes Location Norwich, NR7 Benefits Competitive salary 5* housebuilder – consistent quality homes and outstanding customer satisfaction Health Care Life Cover & Contributory Pension Bonus Employee Benefits Platform – high‑street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is the role? The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts. What You'll Do As a Customer Care Coordinator Providing an effective support function to our homeowners Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs Responding to incoming communications from homeowners in accordance with company guidelines Issuing works orders to maintenance operatives and sub‑contractors and monitoring progress through to completion Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team Carrying out general administration duties What experience do I need? Previous Customer Care experience within a fast paced and busy environment Experience within the housing or construction industry is desired but not essential The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills You must be IT literate, with a good working knowledge of Word, Excel and Outlook Knowledge of COINS is an advantage but not essential as training will be provided Seniority level Entry level Employment type Full-time Job function Customer Service Industries Administrative and Support Services #J-18808-Ljbffr
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Customer Care Coordinator
5 days ago
Norwich, United Kingdom Persimmon Homes Full timeJob Title: Customer Care Coordinator Location: Norwich, NR7 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of the UK's largest and most established...
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Customer Care Coordinator
2 weeks ago
Norwich, United Kingdom Persimmon plc. Full timeLooking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We’re one of the UK’s largest and most established house — FTSE 100 listed, with 29 regional offices and...
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Customer Care Coordinator
2 days ago
Norwich, Norfolk, United Kingdom Persimmon Homes Full timeJob Title: Customer Care CoordinatorLocation: Norwich, NR7Looking for a career where your ambition meets real opportunity?Join Persimmon Homes as a Customer Care Coordinatorand step into a role where your success is celebrated, your growth supported, and your work truly matters.Why Persimmon Homes?We're one of theUK's largest and most...
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Norwich, United Kingdom Castle Partnership Full time#TeamCastle are looking for a fun and caring person to join their Care Coordinator team to support patients with complex or additional needs to access health and wellbeing support. #TeamCastle currently have five Care Coordinators led by the Social Prescriber and Care Coordinator Lead who work alongside the wider Practice and PCN Team of clinicians and...
