Quality Assurance Manager | East London NHS Foundation Trust

The Quality Assurance Team is responsible for developing and providing systems and information to support clinical and operation work across the trust in the following areas: Patient Experience, NICE implementation, Clinical Audit, Service User Led Accreditation, Quality Reporting and Regulatory Compliance (CQC). A key principle underlying each of these areas is the use of testing new or innovative approaches and informing the Quality Improvement programme.The post holder will ensure the Trust meets its clinical regulatory requirements as set out in the Health and Social Care Act 2008.The post-holder will support the team’s management of relationships with the clinical directorates.The post holder will be responsible for leading the trust Quality Assurance agenda, contributing to improving outcomes in clinical quality and patient experience across mental health and community health services in East London, Bedfordshire and Luton. Although the post is based in Central London, the post holder will be expected to travel across the entire geography of the Trust on a regular basis.The East London NHS Foundation Trust (ELFT) strategy is to improve the lives of all we serve through improving population health outcomes, staff and service user experience and offering the best value for the community.The Quality Assurance Manager plays a key role in supporting East London NHS Foundation Trust to deliver safe, effective, high quality care. The postholder will provide professional leadership across a portfolio of directorates, working closely with clinical and operational colleagues to build strong quality assurance capability and to embed a culture of continuous improvement. They will contribute to the production of high quality reports, including Quality Accounts and Quality & Safety reports, and will support the strategic development of the Trust’s quality assurance functions.The postholder will maintain close effective working relationships with directorate teams, providing expert advice on quality assurance processes, methodologies and improvement planning. They will oversee and support members of the Quality Assurance (QA) Team, contributing to the development, supervision and induction of staff, and leading elements of the team’s workstreams. The role includes organising and facilitating Trust-wide QA events, training sessions and presentations for internal and external audiences, and leading communication strategies—such as newsletters, articles and videos—to promote learning and showcase improvements.The postholder will represent the QA Team at key meetings and committees and will work collaboratively with Trust governance structures to support delivery of the Trust Quality Strategy. They will use and promote Quality Improvement methodology, including PDSA cycles, and provide coaching to QI projects as required.As a champion for high-quality assurance practice, the postholder will support services to understand and evaluate their performance against regulatory frameworks, particularly the CQC quality statements. They will enable teams to develop, monitor and complete action plans arising from self‑assessments, mock inspections and service reviews. Building effective relationships with clinical and managerial stakeholders will be central to ensuring engagement in assurance processes and supporting services to act on feedback and drive improvements.The role includes oversight of a comprehensive clinical audit cycle, ensuring meaningful local standards, effective measurement systems and robust feedback. The postholder will promote multidisciplinary audit, embed service‑user involvement and provide expert advice to healthcare professionals on audit methodology. They will support the development of audit tools, surveys and digital reporting systems, working with informatics and QI teams to ensure accurate and timely data display.The postholder will champion patient and carer feedback, supporting the development and use of patient experience systems, survey tools and engagement methods. They will supervise QA data analysts in procuring and maintaining relevant equipment and liaise with service‑user and carer groups to ensure their voice informs service development. The postholder will assist services in responding to patient experience findings and will drive forward the Service User Led Accreditation programme, providing strategic direction and brokering support to enable services to improve.The postholder will oversee the Trust’s NICE implementation processes, ensuring new guidance is reviewed, gaps analysed, and improvement actions monitored. They will support services to achieve and evidence compliance with relevant guidelines.Working closely with the QA leadership team, the postholder will ensure efficient use of resources and contribute to the delivery of a high‑value, responsive quality assurance service across the Trust.This advert closes on Wednesday 17 Dec 2025 #J-18808-Ljbffr