Assistant Operations Manager

Assistant Operations Manager – Passive Fire Location: London, Greater London, GB, E95QG Department: Property Services Operation: Sanctuary Housing Closing Date: 19/11/2025 Requisition: 226461 Sanctuary provides in‑house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not‑for‑profit organisation, we aim to achieve outstanding results for our customers based on our values – working in an open and transparent way, creating strong partnerships with our customers and providing a first‑class customer service. £ 47,744 – £ 50,257 per year plus Company car or car allowance 40 hours per week – Monday to Friday – 9:00 am to 5:00 pm Role Overview We have an exciting opportunity for an Assistant Operations Manager – Passive Fire to join our team based in Ipswich. The role sits within Property Services which are responsible for delivering a high‑quality and cost‑effective property repairs, compliance and installation and estate services across the UK. It is also responsible for operational Health and Safety of the service, including fire safety. Responsibilities Managing the recruitment, performance and development of quality employees to ensure that the required skilled people are available to meet the needs of the service Supporting in the regional monitoring, management and completion of all customer works, through self‑delivery teams, suppliers and subcontractors, limiting and mitigating risks associated with building non‑availability and BAU, ensuring KPIs are met or exceeded Supporting in the management of health and safety aspects of operations, along with Building Safety legislation, ensuring business responsibilities are delivered in a safe manner Supporting senior management with regional issues and escalation processes, ensuring effective and timely resolution is achieved and satisfying contract requirements Take the lead in the identification and allocation of resources to ensure effective use of self‑delivery teams in line with financial and operational requirements Working within the guidelines of third‑party accreditation requirements i.e. BM Trada and assist the Operations Manager with audit visits as needed Skills and Experiences To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to Level 3 fire door inspection and maintenance and/or Level 3 fire stopping inspection and maintenance, Degree, HND or HNC in Construction or Management, NEBOSH National Diploma - Construction or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted. Proven ability to effectively recruit, manage and develop people Some experience of managing multi‑site maintenance contracts in a commercially focused role Proven track record managing a direct labour operation or internal maintenance service Work experience of working under third‑party accreditation i.e. BM Trada This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence. About Us We provide in‑house repairs and maintenance for a wide range of properties, as part of a not‑for‑profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. Benefits 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £ 47,744 per annum (rising to £ 50,257 per annum after 12 months, subject to satisfactory performance) Contact: propertyservices.rec@sanctuary.co.uk We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.We work closely with the Home Office in order to prevent unlawful working.A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. #J-18808-Ljbffr